• Bitrix24.Telephony – incoming calls and renting telephone numbers

    Ann Slyshkina 20 June 2014
    ca2fcee92607ca80e27b26af708f4c7f.pngThe functionality of Bitrix24’s built-in telephony has been expanded to include a virtual PBX – this allows you to receive and route incoming calls to employees. For only $6.00-$11.00/mo, you can rent an incoming phone number in the USA, the UK, or Russia with full capacity to accept calls via your Bitrix24 intranet.

    742e634c7cb75fd5ffc50ea6ab54756d.png

    • $6.00-$11.00/mo for a number and incoming call management
    • Incoming calls are free
    • Unlimited incoming lines
    • No limit on the number of incoming numbers which can be rented for a single Bitrix24
    • Instant connection of number
    • Internal extension numbers for employees

      fc7aa1b7091c7b5842df9f27e877c002.png

      ecd28763cb469ae6985b17d3631fe5b6.png
    • Integration with the CRM

      7ff5ca377a82597c40cb616fca928a01.png
      - Identification of incoming number and display of CRM Contact

      1940ca2a5753dc3a916b83de91938c81.png
      - Work with Activities, Contacts, Deals, or Invoices connect to this person while on the call
      - Each call is captured as an Activity in the CRM, and a recording of the call, if applicable is attached
      - New incoming numbers can be added as new Contacts or new Leads

      ba8cc9afe5b3147778e66cce75bbda91.png
    • Rules for processing incoming calls

      df4d4b8fbbbf4edd4cdc171dfd3e8c7d.png
    • Forwarding calls among employees (via internal number or name) – coming soon
    • Notification of missed calls
    • Call recording

      47a45eb20581e0f81a013ddc97ee28b1.png

      0f285799a19b75a0c93960d0d0791646.png
    • Statistics for incoming, outgoing, and missed calls

      0315b6865a8a748b40b6fd2edcd1f78a.png
    • Voicemail

      e6b7038a79094c9077a912a3d9338db4.png
    • Default call music (Greeting, Wait music, Hold music, Voicemail) with the option to put in your own music or message

      9c16ad99179edea6fd6352c75cd3cef3.png
    • Cheap Tariffs for outgoing calls

    So, if you have decided to rent a number.

    • Don’t get confused among all the options:

      742e634c7cb75fd5ffc50ea6ab54756d.png
      Connect to your number - you can connect your number for outgoing calls so that contacts you call will see your correct number and be able to call you back. However, if you enable this option, incoming calls must be received via a “real” telephone. Details here.
      Rent a number – you rent a number and work with incoming and outgoing calls inside Bitrix24.
      Connect SIP PBX – connection of your own SIP – this is coming soon.

      A single Bitrix24 intranet can be connected to your own number and use an unlimited number of rented telephone numbers.
    • Be sure that your telephony balance is above the minimum requirement (not less than $6.00-$11.00). Top up your account via Balance and statistics.
    • On the Telephony Settings page you can choose the corresponding option (Rent a number) and then enter your country, region, and code which you want to have for your rented number.

      ca2fcee92607ca80e27b26af708f4c7f.png
    • Configure your rules for calls to that number and the music or message

      a1a213bd64b04d59b780da999148c70c.png

      f963b128472ffdb842956bd9ec3335c1.png
    • Configure extention numbers for employees.

      ecd28763cb469ae6985b17d3631fe5b6.png
      Each employee can put in an extension number in the ‘edit profile’ page.

      8ecdcb7edea47e10b2adba487d2ea319.png
    That’s it! Call your clients and answer their calls using Bitrix24.Telephony.
    Tags: Bitrix24, call, incomming, rent a number, VoIP
2,000,000+
organizations
are already using Bitrix24