Call Center Wizard by informUnity

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Call Center Wizard

Rating

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Installations

6242
Developer

informUnity

Description

Call Center Wizard — is an app for call centers that lets operators access client’s info and assign necessary actions during the conversation right from the call card.

With the Call Center Wizard app you can:

form various scenarios for communication with clients and assign them to corresponding operators;
create action buttons for leads/contacts/companies processing (call back, change lead status, set a meeting, create a task, etc.);
customize the call card interface — during the call the operator sees only those fields that are needed for the work with the client and interaction history with him.

Requirements
Bitrix24: Cloud or Self-Hosted with active license

Price

The basic version of the app (1 - 3 active users on one portal) is available for free. If you want to increase the number of users, you can purchase advanced license type for 4+ users.

At the moment, you can purchase the app for 3 and 12 months.

We accept payments made via bank card and bank transfer. Closing documents are available upon request for payments starting from €279.

Period (months)	Price for 4+ users, €
3	147
12	529 (-10%)

To buy the app, text us in Chat, and we will contact you right back.

Installation instructions

Technical support

Data security

Added: 02/12/2021

Technical Support

We perform our module support in Open Channel chat. You can reach us via:

1. The chat right in your Bitrix24 (the link opens a chatbox in your Bitrix24).
2. The chat at our site informunity.us (the icon in the right bottom corner opens a chatbox). After the start of the dialog enter your email so that you could receive a notification about our reply and the communication history even after you close tab with the chat in your browser.

The first way is the most convenient one: you will always find our reply and the communication history in your Bitrix24 messenger. But for the link to work in a Bitrix24 On-premise, you must have all necessary modules installed and the portal must have connection with the outer world. If the first option does not work for one reason or another, please proceed with the second one.

Please note that we do not provide technical support via phone or email.

If you haven't received a prompt response, please wait for us to reply. We work from 9 am till 6 pm (GMT+3), Mo-Fri.

We care about your feedback and do our best to answer all of your questions. Text us :)

Installation instructions

Install the Call Center Wizard app in your Bitrix24 and configure it on the app page.

No additional services are required. You can start working right after installation.

For Bitrix24 On-premise your server needs to have access to https://marketplace.informunity.es/ via port 443.

To learn more how to configure and use the app, read a detailed user guide on our website.

Data security

detailed

Call Center Wizard

The application requests access to the following data:

CRM

full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.

Tasks

full access: view, create, edit and delete tasks, check lists, comments, files, dependencies, costs; view, create, edit and delete stages

Users

full access: view, create, edit and delete users

Telephony

restricted access: view, create, edit and delete outgoing call lines; search CRM clients by phone number; view, create, edit and delete SIP lines; manage call info pane and view call statistics