Instasent SMS

Instasent SMS helps sales and support teams send SMS from Bitrix24 without manual work. It is built for businesses that use CRM automation and want messaging tied to workflows and CRM records. This reduces  routine tasks and keeps outreach consistent.

Why businesses use it

When SMS is handled outside the CRM, teams lose time and context. This integration keeps SMS inside Bitrix24 and supports automated communication.

Business value

• Less manual SMS sending with automation rules

• Faster follow‑ups on leads and deals

• More consistent customer communication

• Ability to run automated SMS steps in a sales funnel

Common use cases

• Send automated SMS from CRM automation rules

• Trigger SMS from workflows and CRM detail forms

• Run SMS campaigns in CRM Marketing

• Use SMS in sales funnel automation

• Test SMS delivery before launch

How it works

Install the app from Bitrix24 Marketplace, authorize your Instasent account, create an API token, and paste it into the app. If you want delivery status updates, add the callback URL in your Instasent  account settings. Use the Test button to send a trial SMS; after a successful test, you can send SMS via Bitrix24 automation rules and workflows. The app works with Bitrix24 commercial plans only. Free plan users can test it during the trial period and then upgrade to a commercial subscription.

FAQ

We need automated SMS from CRM. Can Instasent do that?

Yes. Use Instasent as the provider in Bitrix24 automation rules and workflows.

How do we connect the app to Instasent?

Authorize your account, generate an API token, and add it in the app settings.

We want delivery status updates for SMS. How do we enable that?

Add the callback URL in your Instasent account settings to receive status updates.

Can we test SMS before going live?

Yes. Use the Test button to send a trial SMS and confirm delivery.