Contact Center

Official integration

Connect your Instagram profile with just a few clicks and start scaling your business across Instagram like you never could before.

Smooth shopping experience for your customers

Your customers can shop your products, make orders, and pay for them without leaving the app - all inside Instagram.

Smooth sales experience for you

Manage the whole sales process inside the Bitrix24 CRM: reply to DMs, share product images, and send payment links.

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Live chat for your website

Rules, routing, and conversation transfers

Use the default settings or create a custom set of rules to manage, route, and distribute customer chats among your team members.

Ratings by customers and supervisors

Every conversation can be rated by a customer and/or your team supervisor. The data is shown in the Contact Center.

Canned replies

Create a set of canned replies to be used to keep customers on hold when your customer support team is not available.

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Advanced reports

Business hours

Greetings

Callback option

Wait and display rules

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Telephony

Enhanced VoIP telephony solution

Bitrix24 telephony features call tracking, routing, forwarding, screening, transcription, recording, and so much more.

Integration with Bitrix24 CRM

Calls can be recorded and added to deals in CRM. Incoming calls are forwarded to a sales rep responsible for a particular lead.

Advanced telemarketing

You can run an automatic dialer, install a callback widget on your website, send callback requests, use voice broadcasts and SMS.

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Make/receive calls 24/7

No additional equipment or software required

Cheaper than Skype or Zoom

Complete VBMA suite

IVR (Interactive voice response)

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Social media + messengers

Improve customer service

Connect your Facebook, Instagram, WhatsApp, and other accounts to provide faster and better customer support.

Manage your social media profiles from Bitrix24

All your customer interactions done, stored, and analyzed via a single dashboard. It’s more convenient than a convenience store.

Analytics and stats

Measure activity by channel, by day/time, average response time, customer satisfaction, and peak load for your customer support specialists.

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Instagram Business Integration

Apple Business Chat integration

Facebook Lead Ads integration

Web forms

Customer engagement tools

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Email, SMS, and voice calls

The tried-and-true customer communication channels that are still highly popular are also included in your Bitrix24 Omnichannel Contact Center.

Classic helpdesk

Connect your mailboxes to Bitrix24 Contact Center in one click to receive and manage all your emails in one place.

SMS

Run SMS campaigns by easily sending promotional text messages to contacts from your customer base.

Voice calls

If you have office/cloud PBX or SIP-trunk, you can rent a SIP connector to make free phone calls and pay just for the outbound calls at your current rates.

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SIP-connector for third-party integrations

REST API

Integration with Bitrix24 Tasks

Integration with Bitrix24 CRM

Automatic dialer

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More Than a Contact Center, More Like an Online Collaboration Suite

Being a part of the Bitrix24 ecosystem, our СRM Contact Center is cross-integrated with the rest of the Bitrix24 tools to give you a complete online collaboration, automation, and marketing platform.

Instead of dozens of processes, activities, and document flows often happening randomly and chaotically, you will get a single, reliable contact center help desk - done from start to finish in the Bitrix24 help desk software.

WHY BITRIX24 CONTACT CENTER?

1. Tried, trusted, and loved by more than 10 million companies around the world
2. 100% FREE to start, unlimited number of users per account
3. Ideal solution for sales and customer support teams that work from home
4. Best way to streamline your customer communications
5. Replaces any other cloud contact center solutions you might be using

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