Bitrix24 is a CRM centric platform. It offers a space, where you and your team can work with your client base, contact them and have all interactions saved, counted and analyzed. All incoming messages become new leads or add to existing ones. Get a call from telephony, message from Facebook or What’sApp, email from customer support box? Connect all popular channels to your CRM and manage your client base, set up targeted marketing campaigns, track preferable ways of communication. In addition, you can set up web forms of any type, live chat or website builder. They can be embedded to existing public page or attached to a Bitrix24 website that you can create for free in a builder.
There are tools for CRM, contact management, lead management, sales team management, email marketing, planning, tasks and projects management, document management, sales automation (workflows and business processes), sales funnels, telemarketing, internal communications and many others. Plus, you can do e-commerce with recently enhanced online store from scratch – create a place (website), load the products on the shelves (product catalog), receive orders, do invoicing and quoting. You can even manage delivery with integrated applications. Bitrix24 is able to support all sides of the marketing, sale and deal process.
But that’s not even all. Bitrix24 supports your team from all sides. There are tools for intranet communications, collaboration, document, file, schedule, employee management. With task and project management instruments you can track employee workload and make sure that things you need to be done are done in time.
Bitrix24 is absolutely free for 12 users. There are Mobile and Desktop apps, or you can access the account online from in any Internet browser. The platform is available in the cloud or as a self-hosted. Integration of new members is extremely easy – create an account and send your team members a link via email. That’s it. They will get their profiles. Bitrix24 is also extremely handy when it comes to extranet users and general company growth. On our paid plans, we charge a company, not users, so our prices are always fixed.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
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Bitrix24 manuals are available at training.bitrix24.com. We also have a great YouTube channel that covers every aspect of Bitrix24 apps, from sales to planning to communications to document management. To download self hosted editions of Bitrix24 that can be installed on your own server and come with open source code access, please visit Bitrix24 Self Hosted page.