Bitrix24 offers a number of advantages over regular SMS services. First, you can easily segment your client base and send custom targeted messages to each client based on his or her purchase history. Second, being an omnichannel CRM, Bitrix24 gives you multiple ways to reach out to your clients via different channels – telephony, SMS, email, Facebook, Instagram, or Google. Finally, you can set marketing automation workflows when SMS sending is triggered by a specific event inside the CRM.
You can use a number of integrations of Bitrix24 CRM with SMS providers to choose the one that works best for you. The way it works is rather simple - for example, if you use Twilio, you can connect your Bitrix24 CRM and Twilio accounts, which will enable you to receive incoming messages to your CRM.
The module searches for a Bitrix24 entity (deal or contact) for each incoming SMS, then saves the SMS to the entity and posts the message to the activity stream. The sales rep who’s responsible for the deal/ contact is also notified immediately of the incoming SMS.
If you are looking for a free CRM with SMS capabilities that extend beyond standard requirements, then you might want to try the TextLocal integration as it works with SMS directly inside Bitrix24. Textlocal integration allows you to automate your business by hooking up SMS with automation rules, workflows, CRM details, and CRM Marketing.
As a result, you can create a fully automatic sales funnel where text messages will be automatically sent from your Bitrix24 account exactly when needed, which will, in turn, make your team’s everyday routine easier!
In addition to these more or less standard capabilities, Bitrix24 offers its users something unique - a sales tool that we call CRM Store. Using the Bitrix24 CRM Store, you can get orders from your clients via phone, live chat, social media, or messengers. Once an order is processed, you need to generate a link to the order page containing order details, the amount payable, and payment options. The final step is sending the link to the client via SMS. After the payment is accepted, the customer will get a receipt, and the deal in your CRM will be updated.
Create your free Bitrix24 account now and see what it can do for your business! If you still have some questions left or would like to explore the product first, check out these educational/informational videos from our YouTube channel or read the CRM manual for a quick start.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
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For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.