With over 500,000 users, Bitrix24 is #1 free inside sales platform in the world. It comes with more than thirty tools for inside sales professionals, including call center, lead management, lead distribution, email marketing, quotes, invoices, sales funnel, sales reports, business process automation, shared calendars, task, document and sales team management, among others. Bitrix24 is available in English, German, Spanish, Portuguese, Chinese, Russian and Ukrainian.
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CRM manual for quick start.
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Bitrix24 CRM manual is available here.
If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.