* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
The fact that Bitrix24 free virtual call center comes with a CRM gives you a number of advantages. You can start calling right away after importing your client or prospect list, without having to spend time on setup and integration.
To make a new phone call, all you have to do is click. When existing client calls, he or she will be automatically routed to the assigned manager. New callers and missed phone calls can be automatically added to CRM as new leads. Client records are displayed during phone conversations and notes can be added in the process as well. Flexible access rights allow the Bitrix24 administrator to limit each agent only to their leads or create a 'free for all’ lead list.
One thing that really sets Bitrix24 apart from all other virtual call center solutions, is the fact that it comes with 35+ virtual office tools. Helpdesk (available in self-hosted editions only), employee chat, task and project management, quotes, document management, file sharing, email server, videoconferencing, group calendars, private social network, and many other tools are at your disposal. And if you'd like to install Bitrix24 on your own server or play around with source code, you can do that too.