E-chat
The app enables communication with customers from Viber and Telegram through the Bitrix24 interface.
Free
In-app purchases
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Rating
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Installations147
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DeveloperDigital Foursquare
Description
Main description:
Integration with E-chat service allows direct connection of your Telegram and Viber numbers to the Bitrix24 CRM client. Our service allows you to communicate with customers in Viber and Telegram directly from the customer card in CRM.
How does it work?
- Initiate a dialogue with the customer through CRM. No need to wait for the customer to message first!
After sending the first message, an online chat with the customer will be automatically created, allowing you to continue the conversation.
Go to the customer card, sel ect the "SMS" section, choose the [E-chat] sending service, and the number fr om which you want to send the message.
- In the "Contact Center" section, you can assign specific managers or entire departments to each added number and configure deal distribution.
