Ticket24
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This application allows your customers to send you tickets from their personal account.
How this application works:
1. The client on the page https://ticket24.link/ indicates the address of your Bitrix24 account, his email and his password;
2. After that, the client goes to his personal account;
3. The client's email and the client's password are stored in Contacts;
5. The ticket from the client comes as a task on your portal in the group that you specified when installing this application;
6. All correspondence in the comments on the task is duplicated in the ticket in the client's personal account;
7. The name of the task stage is also duplicated in the ticket in the client's personal account.
Full demonstration of how the application works, you can see in this video:
Demonstração completa de como o aplicativo funciona, você pode ver neste vídeo em português:
How this application works:
1. The client on the page https://ticket24.link/ indicates the address of your Bitrix24 account, his email and his password;
2. After that, the client goes to his personal account;
3. The client's email and the client's password are stored in Contacts;
5. The ticket from the client comes as a task on your portal in the group that you specified when installing this application;
6. All correspondence in the comments on the task is duplicated in the ticket in the client's personal account;
7. The name of the task stage is also duplicated in the ticket in the client's personal account.
Full demonstration of how the application works, you can see in this video:
Demonstração completa de como o aplicativo funciona, você pode ver neste vídeo em português:
Version 4
1. You can add multiple groups
2. You can add tags for a ticket
3. You can link task stages to business processes
Version 3
Spanish version added
Version 2
1/ Now field for Client Password in Contact generated automatically;
2/ Group where all tickets created not generating automatically by name Ticket24
Version 1
This app is a ticketing system that allows your customers send you tickets from their personal client cabinet
If you got a problem with installation or any other issues,
please Send a message directly from your Bitrix24: https://imarketinggroup.bitrix24.ru/online/it-sputnik
please Send a message directly from your Bitrix24: https://imarketinggroup.bitrix24.ru/online/it-sputnik
Full demonstration of how the application works, you can see in this video: