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UMNICO - WhatsApp, Telegram, Viber and social media
Popular instant messengers and social media integration into Bitrix24 for customer communication automation
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Rating
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Installations12296
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DeveloperUmnico
Unite all customer communication channels into Open lines and a single chat-center widget in Bitrix24. You will no longer miss a single message or comment from your clients, and all chat records will be stored in the CRM!
By installing Umnico for Bitrix24, you will receive broadest range of text-based communication channels in Bitrix24 on the market, including:- Telegram Bot and Personal, with the functionality to reach out fist
- WhatsApp / WhatsApp Business / WhatsApp Business API
- VKontakte + Comments on posts, photos, products, and videos
- Odnoklassniki + Comments on posts, photos, products, and videos
- Instagram Direct + Comments / Stories / comments from commercial posts / IGTV
- Facebook Messenger + Comments on posts, photos, products, and videos
- Viber with audio and video messaging support
- Discord with audio and video messaging support
- Avito with the function of replying to messages
- Auto.ru and other popular classifieds
In addition, you will get access to:
- Reach out first functionality via Telegram, WhatsApp, WhatsApp Business API to start a conversation from any deal/lead-card and through any number.
- WhatsApp and Telegram group chat support in Bitrix24 for in-team collaboration, working with communities and a wide audience of prospects.
- Chat records preservation within CRM, including message history loading for quick information retrieval and quality assessment.
- Flexible access configuration to communication channels and distribution of new inquiries.
- AI-based chatbots (GPT-3.5 / GPT-4) for customer communication automation and routing tasks handling.
- Cross-channel reply with message forwarding functionality among instant messengers and for responding to comments and stories in Instagram Direct.
- Post preview for comments in Open Lines.
- Unlimited messenger and social media accounts integration through certified, high-quality mechanisms that prevent account blocking.
And also:
- No limitation for message and file exchange.
- Support for the full functionality of Robots and Business Processes.
- All types of files and media.
- Fast and smooth operation for all integrated channels.
- Multifunctional widget with dialogs duplication, full functionality support, and its own search features.
- Bitrix24 mobile application support to respond to messages on the go.