Product

Transforming Workflow with Bitrix24: Boosting Productivity and Collaboration

Dr. Do Thi Phuong Thao

Back Office Manager, DIGI-TEXX

Since adopting Bitrix24, our work has become faster, more organized, and collaborative. CRM helps us manage clients seamlessly, AI Copilot saves time with smart automation, while Workgroup, Task, and Workflow keep teams aligned and processes efficient—truly boosting productivity.

Background

The main goal with Bitrix24 was to enhance functionality and user experience for diverse business needs. However, challenges remain: the on-premise version lacks a Vietnamese language pack, web cluster deployment on BVA 9.0.7 is unsupported, and bug fixes are slow. Limited server support, outdated documentation, and the absence of database and file encryption further reduce reliability and user trust.

Solution

To improve user experience, Bitrix24 should address key gaps in localization, infrastructure, support, documentation, and security. Adding a Vietnamese language pack would expand adoption, while enabling web cluster deployment ensures scalability. Faster bug resolution and stronger server support would reduce downtime and improve reliability. Updated documentation with tutorials and user contributions could ease onboarding and troubleshooting. Most critically, implementing full data encryption would strengthen trust and compliance. Together, these improvements would make Bitrix24 more accessible, secure, and competitive worldwide. Bitrix24 transforms my workflow with key modules—CRM, AI Copilot, Workgroup & Task, and Workflow. They streamline operations, automate processes, enhance collaboration, and deliver smart insights. Together, they save time, boost efficiency, and keep daily tasks well organized. Since adopting Bitrix24, our work has become faster, more organized, and collaborative. CRM helps us manage clients seamlessly, AI Copilot saves time with smart automation, while Workgroup, Task, and Workflow keep teams aligned and processes efficient—truly boosting productivity.

DIGI-TEXX and 15 million other businesses around the world have chosen Bitrix24

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