No matter what kind of business you run, being in touch with your customers is a must. You need social media to manage orders, get feedback from your clients, and communicate with partners. Yet, tracking the message flow in several channels at once is quite challenging – you risk missing some important information. This is where social CRM is of utmost importance. This is the way to manage all social media in a flawless and efficient way.
The market offers a huge range of CRM solutions from free to commercial. However, their lists of features and options vary to a large extent. If you haven’t tried a social CRM yet and want to try something, consider using a free suite by BItrix24. It offers the widest scope of services without subscription or hidden payments.
Long story short, this is a complex software suite that is integrated with all major social networks: Facebook, Twitter, Skype, Telegram, WhatsApp, Viber, VK, LinkedIn, and others. It unites these platforms in a single dashboard: by using it, employees can access all messages and get timely notifications.
That’s a must for any business because such software enables your customers to communicate with you in any convenient way. Each network has a specific audience, so you can target any group of people by using multiple channels. That means better customer service and faster response time.
Social CRM is a multi-purpose tool that helps businesses with service, sales, and marketing. It’s not about communication only – you can also manage your social media groups with the help of such platforms. How?
Social CRM gathers the profile data from your media pages, which means you can change it right in the dashboard. Thus, you can create and plan posts, see likes and comments, share your content, and so much more.
Social CRM can be useful for all employees and departments – there’s a myriad of use cases!
The benefits of social CRM cannot be overestimated because it has a significant value for any company:
Bitrix24 social CRM works with Facebook(pages, comments, Facebook Messenger, Facebook lead ads), Viber, Instagram, Telegram, VK, Slack, Skype, and many others, natively or via Microsoft Bot Framework. Bitrix24 Open Channels let you manage all your social communications from a single place, saving conversations to Bitrix24 social CRM, regardless of which social network or messenger your client used.
Although this is absolutely free software, it has all the essential features and functions for maintaining contact with your customers:
What makes Bitrix24 the best social CRM is an abundance of additional features which usually come at a cost (pretty high, by the way). Set tasks right on the dashboard, manage documents in real-time, store files on a cloud server, organize collaboration, and keep your employees engaged in communication with clients. The solution from Bitrix24 covers all aspects: social, sales, workflow management, and business process automation.
Bitrix24 social CRM also comes with marketing and sales automation tools that allow you to automate various aspects of your sales process, including social media advertising. And don't even mention classic CRM tools like email or telemarketing, product catalog, quotes, and invoice - naturally, Bitrix24 comes with those as well. So if you are sick and tired of paying for social CRM that don't give you any tools beyond social listening for Twitter, try Bitrix24 now.
With social CRM integrated into your business, you can boost efficiency and automate sales flow in a few clicks. The solution from Bitrix24 features all it takes to make your business thrive and develop. Enable your staff to communicate with each other and customers by uniting all social media in a single interface. It’s not just convenient - it’s an excellent chance to improve business performance.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
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For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.