Best Free Social CRM

Bitrix24 voted best free social CRM for small businesses in 2017. Facebook, Instagram, VK, Telegram, Viber, Slack, Skype and 20+ others. Cloud, mobile, open source.

Best Free Social CRM

Are you looking for free social CRM software? Good luck. Bitrix24 is the only free full featured social CRM on the market and if you compare the number of social CRM tools available in Bitrix24, you'll be surprised to learn that most commercial social CRM systems give you fewer integrations than Bitrix24.

Bitrix24 CRM works with Facebook(pages, comments, Facebook Messenger, Facebook lead ads), Viber, Instagram, Telegram, VK, Slack, Skype and many others, natively or via Microsoft Bot Framework. Bitrix24 Open Channels let you manage all your social communications from a single place, saving conversations to Bitrix24 CRM, regardless of which social network or messenger your client used.

Bitrix24 CRM also comes with marketing and sales automation tools that allow you to automate various aspects of your sales process, including social media advertising. And don't even mention classic CRM tools like email or telemarketing, product catalog, quotes and invoice - naturally Bitrix24 comes with those as well. So if you are sick and tired of paying for social CRM that don't give you any tools beyond social listening for Twitter, try Bitrix24 now.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic features

  • Free unlimited records
  • Free 5GB online storage
  • Free email marketing
  • Free call center
  • Free custom fields
  • Free quotes & invoices
  • Free call center
  • Cloud or self hosted (open source code access)
  • Free mobile CRM iOS and Android
  • Free integrations (RestAPI)
Free social crm software

Free Fully Featured CRM With No Limits

Free CRM

Fully customizable

  • Custom fields
  • Sales automation
  • Custom forms
  • Custom access right settings
  • Web to CRM
  • Email to CRM
  • Call to CRM
  • Learn more
Free customizable CRM

Free contact center

Free CRM contact center software

Powerful reports

  • Custom reports
  • Dashboards
  • Sales pipeline
  • Sales funnel
  • Expected sales
  • Agent activity reports
  • Unpaid invoices
  • Lead sources (marketing channels)
  • Learn more
Free CRM with reports

More than just CRM

  • Tasks inside CRM
  • Document management
  • Cloud file server
  • Sales agent management (HR)
  • Free intranet (collaboration)
  • Employee engagement
  • Much more!
Free CRM with task and document management

Bitrix24 CRM manual is available here. If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.

6,000,000+ organizations have chosen Bitrix24