Are you looking for free social CRM software? Good luck. Bitrix24 is the only free full featured social CRM on the market and if you compare the number of social CRM tools available in Bitrix24, you'll be surprised to learn that most commercial social CRM systems give you fewer integrations than Bitrix24.
Bitrix24 CRM works with Facebook(pages, comments, Facebook Messenger, Facebook lead ads), Viber, Instagram, Telegram, VK, Slack, Skype and many others, natively or via Microsoft Bot Framework. Bitrix24 Open Channels let you manage all your social communications from a single place, saving conversations to Bitrix24 CRM, regardless of which social network or messenger your client used.
Bitrix24 CRM also comes with marketing and sales automation tools that allow you to automate various aspects of your sales process, including social media advertising. And don't even mention classic CRM tools like email or telemarketing, product catalog, quotes and invoice - naturally Bitrix24 comes with those as well. So if you are sick and tired of paying for social CRM that don't give you any tools beyond social listening for Twitter, try Bitrix24 now.
Bitrix24 CRM manual is available here.
If you are interested in buying self hosted editions of Bitrix24, which come with API, CMS and source code, and can be easily customized
and integrated with other tools, please download trial version here.