Ecommerce CRM

Ecommerce CRM software helps join the pieces of information together in a centralized database. Bitrix24 is instrumental in growing your business.

Ecommerce CRM

 If you are looking for an eCommerce CRM system with an extensive range of capabilities, Bitrix24 might be a great solution for you. This CRM includes a set of ecommerce tools that your company needs to run a successful business.

Bitrix24 allows you to build websites, landing pages, and online stores that integrate into the CRM system and sales automation tools. A visual editor and multiple industry-specific forms are at your disposal. With Bitrix24, creating a website for free has never been easier.
Advanced analytics tools will help track customer path to purchase and better understand their purchasing habits. This opens up opportunities for running personalized promotion campaigns. Ecommerce CRM software surely helps attract and retain new customers, increase order frequency and value.

If you need to work on the move, then a mobile application is a must-have. It includes all the same features as the desktop version, so you can monitor your business processes while being away from your computer.
Bitrix24 offers one free plan and several paid options. The free cloud plan provides you with a set of useful features. If you wish to expand your capabilities by choosing more advanced eCommerce CRM tools, consider cloud-based or on-premise editions that come with a fee. Unlimited leads, contacts, and deals are offered in all plans.

Basic features

  1. Free data storage (5 GB)
  2. Unlimited leads and deals
  3. Unlimited contacts
  4. Customer profiles
  5. Tasks and projects
  6. Product catalogs
  7. Email marketing
  8. Kanban and Gantt charts
  9. Workflow automation
  10. A mobile solution
  11. Multiple external integrations

Sales funnels and pipeline management

  1. Visualization of your sales funnels
  2. Custom sales stages
  3. Easy lead scoring
  4. Multiple pipelines
  5. Sales funnel and pipeline automation

CRM marketing tools

  1. Bulk emails and messages
  2. Voice broadcasting
  3. Remarketing campaigns in Adwords
  4. Automatic generation of repeat sales

Online store

  1. Orders and products
  2. Stock keeping units
  3. Product sets and bundles
  4. Variable prices
  5. Coupons
  6. Discount templates
  7. Custom discounts
  8. Cumulative discounts
  9. Various payment services
  10. Fixed shipping costs
  11. Calculations for shipping costs
  12. Stock and inventory management
  13. Online store import and export

Websites and forms

The Bitrix24 eCommerce CRM platform enables you to create online stores, websites, and landing pages.

You can design any form you wish using a block-based visual maker. Importantly, you do not require any coding skills for that.

When people fill out the forms online or make purchases, all this data is sent to the CRM system. The basic cloud plan allows you to build one online store completely free of charge.

 If you do not wish to create a website, you can simply use webforms. Bitrix24 will host them for you and provide a link that you will be able to share.

Demand generation tools

The number of incoming leads can be significantly increased by using demand generation tools included in the Bitrix24 ecommerce CRM software.

With these tools, you can see which sources generate most of your new leads and what percentage of them become your clients. Lead scoring helps you identify which prospects you most need to focus on.

Data analytics

Sales reports provide your marketing ROI calculations and period comparisons. Visualization of sales trends enables you to predict your future sales.

The analytics tools can be customized, which makes it possible to create reports for any pipeline.

Payment processing

The program lets your clients order products or services online and make payments for them. It also shows the order status, which can be used for sending automatic notifications to your customers.

Taxes and discounts

The platform supports discounts, discount rules, and various types of taxes including VAT. For the majority of countries, the tax rates are already set up.

The currency converter is also available if there is a need to convert one currency to another. So this system is perfectly suitable for businesses that have customers all across the world.

Telephony and messaging

If you would like to explore the infinite possibilities of telephony, then Bitrix24 is just what you need. You can call your customers from your CRM without needing any additional equipment.

If you already have IP PBX, you may integrate it with Bitrix24 through SIP connection. This will allow you to keep your phone number and pay only for the outgoing calls at your current rate.

 Voice-based automation includes such capabilities as call tracking, routing, transcription, and recording.

Client support

To provide client support, you can use telephony, messengers, website chats, and emails.

A range of canned responses makes it much easier to send the messages that you send often.

Help reduce the workload on your team. You can also use Helpdesk for providing support. It organizes customer communication and allows companies to respond quickly.

Customer lifecycle management (CLM)

CLM measures various customer-related metrics. It describes all the stages that customers go through when interacting with a particular brand. Ecommerce CRM software allows you to keep the entire history of client interactions in one system. This analysis helps identify inactive customers and run reactivation campaigns.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

P.S. If you share this page in Facebook or Twitter with hashtag #bitrix24, you'll automatically get a chance to win a 12-month subscription for Bitrix24 Professional ($2400/yr value)

Basic Features

  • Free unlimited records
  • Free 5GB online storage
  • Free email marketing
  • In-built contact center
  • Free customizable fields
  • Free quotes & invoices
  • Free call center
  • Cloud or self hosted (open source code access)
  • Free mobile CRM iOS and Android
  • Free integrations (RestAPI)

Fully Featured CRM


  • Custom fields
  • Sales automation
  • Custom forms
  • Flexible access right settings
  • Web to CRM
  • Email to CRM
  • Call to CRM
  • Contact center to CRM
  • Learn more

Unlimited Contact Center

Powerful Analytics

  • Custom reports
  • Dashboards
  • Sales pipeline
  • Sales funnel
  • Expected sales
  • Agent activity reports
  • Unpaid invoices
  • Lead sources (marketing channels)
  • Learn more

For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.

Be sure to check out other Bitrix24 tools:
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