Customer Service Dispatch Software

Bitrix24 lets you control every aspect of the service dispatch process, including routes, task management, responsible technicians, communication, and much more. Bitrix24 embraces a truly paperless solution that empowers your agents. Register today and try Bitrix24 free for the whole team.
As the technologies evolve, contemporary field service dispatch software integrates all the necessary tools within one platform to make interactions between technicians, helpdesk, and clients smooth, fast, and efficient. Plainly, this type of dispatch software allows controlling every aspect of the process, including routes, task management, responsible technicians, and communication.

Field service dispatch software is a truly paperless solution that empowers you to get rid of unnecessary paperwork, automate the workflow, and improve cooperation between all the parties involved. Plus, immediate and impeccable reaction to customers' requests will definitely boost your company's reputation. The advantages of using dispatch software include:

  • Increased efficiency of the helpdesk specialists in terms of time management and coordination abilities

  • Solutions for tasks management, scheduling, and communication within integrated and synchronized field service dispatch software platform

  • Notifications and reminders to provide the staff with the most relevant information

  • All the information about the client's issue and the task available to both dispatchers and technicians

  • The ability to determine the fastest and the most efficient way to solve the customer's problem using a multifunctional dispatch software toolkit

  • Automated workflow contributes to improving productivity

  • Dispatch software saves time, money, and other valuable resources.

With Bitrix24 detailed and thorough manuals, you will never get lost and confused because it offers solutions to every problem that might occur. If you want to get visual confirmation of Bitrix24's efficiency, usability, and functionality, visit the YouTube channel of our knowledgeable team. In addition, advanced users might appreciate our self-hosted editions developed for companies that prefer to run the applications on their servers and have code access to modify the software.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic Features

  • Unlimited users free
  • Free 5 GB online storage included
  • Working groups and chats
  • Unlimited tasks and subtasks
  • Checklists and task sequences
  • Document management
  • Calendars and event scheduling
  • Time tracking

Register Free

Employee Management

  • Unlimited user groups and chats
  • Intranet & Extranet (external users)
  • Employee workload planning
  • Task roles (Assisting, Observing, Set by me)
  • Task counters
  • Task notifications
  • Learn more

Register Free

Unlimited CRM

  • Leads/Contacts/Companies/Deals
  • Calendars & Scheduling
  • Quotes and Invoices
  • Product Catalog
  • Import & Export
  • Currencies and taxes

Register Free

Contact Center

  • Email marketing
  • Unlimited email templates
  • HTML template apps
  • Mail merge for individual emails
  • Calls to/from CRM
  • Phone call recording
  • Instant Messaging
  • Video conferencing
  • Internal collaboration
  • Helpdesk & Tickets

Register Free

Social Collaboration

  • Social network space
  • IM & Team chat
  • calls & video conferencing
  • Appreciation badges, emojis and likes
  • Mentions
  • Mandatory announcements
  • File sharing and synchronization
  • Learn more

Register Free

For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
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