Customer support takes many forms, including where technicians become field agents and go directly to the client's location to resolve the problem. Companies that provide such services usually have designated dispatchers to manage this process. Unfortunately, with outdated dispatch software, they often have to administer a huge number of tasks manually and deal with excessive paperwork.
As the technologies evolve, contemporary field service dispatch software integrates all the necessary tools within one platform to make interactions between technicians, helpdesk, and clients smooth, fast, and efficient. Plainly, this type of dispatch software allows controlling every aspect of the process, including routes, task management, responsible technicians, and communication.
Field service dispatch software is a truly paperless solution that empowers you to get rid of unnecessary paperwork, automate the workflow, and improve cooperation between all the parties involved. Plus, immediate and impeccable reaction to customers' requests will definitely boost your company's reputation. The advantages of using dispatch software include:
Increased efficiency of the helpdesk specialists in terms of time management and coordination abilities
Solutions for tasks management, scheduling, and communication within integrated and synchronized field service dispatch software platform
Notifications and reminders to provide the staff with the most relevant information
All the information about the client's issue and the task available to both dispatchers and technicians
The ability to determine the fastest and the most efficient way to solve the customer's problem using a multifunctional dispatch software toolkit
Automated workflow contributes to improving productivity
Dispatch software saves time, money, and other valuable resources.
Bitrix24 field service dispatch software offers more than 35 tools to take your customer service to a whole new level. It is easy to assign and schedule tasks, monitor the status of the assignment in real time, get all the available information about clients and technicians, or analyze the performance of field agents. This is the dispatch software you can truly rely on.
Bitrix24 standard package for dispatch software is free. But if you're looking for enhanced capabilities, you should check premium offers or additional features. On the Bitrix24 pricing page you can find the available plans and choose the one that suits the approach of your field service the most.
Do not miss the excellent opportunity to gain free access to Bitrix24 Professional ($2400 per year). All you need to do is share this page with your friends on Facebook or Twitter with the hashtag #bitrix24 and see if the odds are in your favor.
Use field service dispatch software to create tasks, assign them to the technician, and follow up on its status in real time
Filter, sort, and search for particular tasks using any parameters to save time
Get comprehensive data on the technicians and clients using knowledge database, storage, and CRM applications integrated with dispatch software to come up with the best way to settle the customer's problem
Organize field workers in groups with shared chats, calendars, etc. for better coordination
Use dispatch software planning tools to examine the technicians' calendars to design the schedule in the most convenient and effective way
HR instruments for time tracking and displaying absence, leaves, and workday duration empower automated workflow
Contact both clients and technicians within a click to resolve all the occurring issues as soon as possible
Improve the helpdesk employees' performance with recommendations based on the evaluation of their KPI using checklists, task reports, dashboards, burn out/burn down charts, Kanban boards, or Gantt charts.
Contact dispatchers within a click via chat or video/audio call for cases that require immediate attention
View all the information about a task and client to form a comprehensive impression of the assignment
Obtain necessary intel from documents' storage and knowledge database
Don't leave anything unattended with announcements, reminders, and notification
Receive updates will all the relevant information
Make the field service more efficient after studying the customizable and detailed reports on the employees' performance.
With our detailed and thorough manuals, you will never get lost and confused because it offers solutions to every problem that might occur. If you want to get visual confirmation of Bitrix24's efficiency, usability, and functionality, visit the YouTube channel of our knowledgeable team. In addition, advanced users might appreciate our self-hosted editions developed for companies that prefer to run the applications on their servers and have code access to modify the software.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.