Free Call Distribution Software

Looking for a call distribution software that wont break the bank? Take a look at Bitrix24.
IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see Bitrix24 pricing page for current information.

  Bitrix24 is #1 free automatic call distribution software created for small businesses and call centers alike. The reason why we give away our ACD software, because we make money via phone number rentaloutbound phone calls and SIP connector. More than 8 million companies already use Bitrix24 ACD software, making it the most popular free ACD system in the world.

Don’t be intimidated by big words. ACD is a phone queuing and call management system that distributes incoming phone calls between your agents according to your rules. Bitrix24 supports two most popular ACD scenarios – even distribution, when phone calls are distributed evenly according to the queue and simultaneous distribution, when a phone call is routed to ALL available agents, connecting your client to the first one to answer the call. Skill based call distribution is not yet available.

Unlike most free ACD software solutions, Bitrix24 also comes will intelligent call routing (ICR), a system in which all incoming phone calls are checked against database records in order to identify the caller as new or existing client, automatically connecting him or her to a manager that’s been assigned to that client. Not only ICR saves clients time but by putting them in touch with appropriate employees inside your company, it actually gives your agents a chance to greet the caller by name, because CallerID popup window with name and history of recent interactions will be displayed on computer screen when you receive incoming phone calls.

It’s important to note that call distribution services are just a small part of Bitrix24 telephony options available free of charge or in commercial plans. Register now or check out videostelephony and CRM manual for quick start or contact Bitrix24 partner near you for a demo.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

P.S. If you share this page in Facebook or Twitter with hashtag #bitrix24, you'll automatically get a chance to win a 12-month subscription for Bitrix24 Professional ($2400/yr value)

Basic Features

  • Free for small businesses (12 users)
  • 5 GB online storage included
  • Unlimited users
  • Unlimited teams
  • Unlimited tasks and subtasks
  • Document management
  • Calendars and scheduling
  • Time tracking
  • API, open source code, mobile apps
  • Learn more

Task Management

  • Unlimited personal and group tasks
  • Task templates
  • Task delegation
  • Different roles
  • Responsible persons
  • Tasks to calendar events
  • Tasks to in-built CRM
  • Time tracking
  • Gantt chart or Kanban style
  • Learn more

Time and Planning

  • Clock-in/Clock-out
  • Task time tracking
  • Exclusion of holidays and weekend days
  • Customizable workday settings
  • Daily planner
  • Online calendar
  • Mobile calendar
  • Learn more

Collaboration

  • Social network 
  • Relevant newsfeed
  • Mandatory announcements
  • IM & Team chat
  • Call & video conferencing
  • Appreciation badges
  • Mentions and comments
  • File sharing and synchronization
  • Learn more

HR and Employee Management

  • HR tools
  • Company directory and structure
  • Intranet & Extranet (external users)
  • Gantt chart
  • Employee workload planning
  • Absence, vocation and other forms
  • Efficiency reports
  • Learn more

Other Free Features

  • Client management (CRM)
  • Unlimited leads, contacts, companies and deals
  • Unlimited quotes and invoices
  • Contact center
  • Website builder
  • Live chat widget
  • Web form generator
  • Learn more

For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.

Be sure to check out other Bitrix24 tools:
9,000,000+ organizations have chosen Bitrix24