Bitrix24 is #1 free automatic call distribution software created for small businesses and call centers alike. The reason why we give away our ACD software, because we make money via phone number rental, outbound phone calls and SIP connector. Almost one million companies signed up with Bitrix24 over the past four years, making it the most popular free ACD system in the world.
Don’t be intimidated by big words. ACD is a phone queuing and call management system that distributes incoming phone calls between your agents according to your rules. Bitrix24 supports two most popular ACD scenarios – even distribution, when phone calls are distributed evenly according to the queue and simultaneous distribution, when a phone call is routed to ALL available agents, connecting your client to the first one to answer the call. Skill based call distribution is not yet available.
Unlike most free ACD software solutions, Bitrix24 also comes will intelligent call routing (ICR), a system in which all incoming phone calls are checked against database records in order to identify the caller as new or existing client, automatically connecting him or her to a manager that’s been assigned to that client. Not only ICR saves clients time but by putting them in touch with appropriate employees inside your company, it actually gives your agents a chance to greet the caller by name, because CallerID popup window with name and history of recent interactions will be displayed on computer screen when you receive incoming phone calls.
It’s important to note that call distribution services are just a small part of Bitrix24 telephony options available to you free of charge or in commercial plans.
Register now or check out videos, telephony and
CRM manual for quick start or contact Bitrix24 partner near you for a demo.
Bitrix24 CRM manual is available here.
If you are interested in buying self hosted editions of Bitrix24, which come with API, CMS and source code, and can be easily customized
and integrated with other tools, please download trial version here.