* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
There a number of lead management tools inside Bitrix24 CRM. In addition to standard Excel file import, Bitrix24 offers web-to-lead, email-to-lead and call-to-lead option, which means your CRM database can be populated AUTOMATICALLY when someone fills out a form on your website, sends you an email or calls your phone number. Another great feature is ability to set custom scenarios how leads get distributed among your sales reps. Bitrix24 can even 'listen' to social networks and create leads when specific keywords are mentioned.
Bitrix24 comes with free email marketing and telemarketing tools, which means you can start selling as soon as you get leads inside your CRM. You can send individual emails or in bulk, and all replies will be stored in CRM database attached to specific individual or company. You can create as many email templates as necessary and automate emailing according to set rules. Likewise, free virtual call center that comes with Bitrix24 lets you call your prospects, receive phone orders from them, provide phone support and do much more.
Bitrix24 comes with a number of CRM reporting tools starting with the sales funnel, which shows how many deals and in which states you have in your sales pipeline (importantly, you can set your own stages that reflect your unique sales processes). All the standard reports (sales, activity by agent, invoices sent, etc) are available, but you can also build reports around custom fields in your CRM. Again, these are available absolutely free.
Bitrix24 comes with a number of collaboration tools for your sales team, including activity stream, intranet, tasks and project management, file sharing, document management, group chat, mobile messenger, videoconferencing, absence calendar, leave requests, attendance tracking, time management, sales manuals, idea management and much more. Sales is a team sport and with Bitrix24 you are the winner.
Bitrix24 CRM manual is available here. If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.