Looking for free CRM with softphone? You are in the right place. Bitrix24 is free CRM software that comes with own free native softphone but can be integrated with third party softphones, such as Zoiper as well.
Bitrix24 softphone is available in browsers, mobile devices (Android and iOS) and via Windows, Mac and Linux desktop apps. Dial pads, click-to-dial, autodial and progressive dialer (beta testing) with IVR (beta testing) are at your disposal.
The fact that in Bitrix24 CRM and soft phone are already integrated, gives you a number of advantages, other than you can call with just one click. First, all phone calls are logged, recorded (if necessary) and upended to CRM records. If an existing client calls your phone number, he or she will be automatically connected with a manager responsible for this account. The manager will see client card on the computer and will be able to greet the client by name. CRM managers can also view entire CRM history for this client during the conversation.
If you want to integrate third party softphones and PBX with Bitrix24 (Zoiper, 3CX, Asterisk, FreePBX, Elastix, etc), you can do so via Bitrix24 SIP connector.
Bitrix24 CRM manual is available here.
If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.