Unlimited Customer Tracking Software

Bitrix24 is the best customer tracker with over 35+ free tools in the kit. Track your customers from first contacts with the company. Contact Center with all communication channels is very helpful at that. Process all sourced deals in the CRM system. Try it today!

Looking for a free customer tracking tool? Meet Bitrix24, the world’s most popular free CRM and customer tracking software, used by over 12 million companies to track over 500,000 million customers in 187 countries. 

What does customer tracker do? There’s a bit of confusion about what customer tracking software does and if it’s the same thing as CRM or not. So, we will describe customer tracking features as they are available in Bitrix24.

  1. Customer database
  2. Clearly, a customer tracking system should answer one major question – how many customers do I have? The ideal customer tracking system tracks every single person who has made a purchase from you.

  3. Sales tracking 
  4. Sales tracking is different than customer tracking, but Bitrix24 and other CRM solutions track both. This is important, because in many instances a single customer makes multiple purchases. If you want to calculate customer LTV (life time value), you need to have an accurate record of all purchases made by every single client, especially if you run a subscription-based business. This feature is called order tracking in some solutions.

  5. Customer segmentation
  6. A HUGE but underestimated benefit of customer tracking software is ability to create customer segments. Segments can be static or dynamic. Here are some customer segment examples: all customers who bought product A, all customers from California, all customers who made a purchase in last 90 days, all customers in California who bought product A within the last 90 days.

  7. Customer reactivation and marketing campaigns
  8. Customer tracking system makes it easy to identify customers who stopped buying from you. Once you identify inactive customers, you can contact them or launch automated reactivation campaigns. Likewise, you can use Bitrix24 to send offers and sell more to existing customer base. 

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic features

  • Unlimited users free
  • 5GB free online storage
  • Cloud and on premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile app for iOS and Android
  • API and source code available

Register Free

Powerful CRM

  • Unlimited records
  • Free custom fields
  • Product catalog
  • Quotes and invoices
  • CRM reports (sales, leads, agents)
  • Email marketing
  • Call center
  • Custom fields (free and unlimited)
  • Web to CRM
  • Learn more


Task and Project Management


Document Management

  • Free online storage
  • Online/offline document editing
  • Dropbox/Box/OneDrive/Google Drive
  • Version history
  • File sharing
  • File sync
  • Mobile docs
  • More


For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
12,000,000+ organizations have chosen Bitrix24