Bitrix24 is a multifunctional platform with over 35 tools inside. Live chat and website widget are among of them. As Bitrix24 is a CRM system with omnichannel Contact Center, you can use all its communication channels as well. It includes telephony, email box, social networks and popular messengers. In addition, there is a section for any type of web form creation. All incoming messages and calls will generate new leads or will be added to the timelines of existing ones. Therefore, no matter what you do, you can increase your client base. The best thing is you can do it for free and without limits.
But let’s get back to our live help desk software. It is CMS agnostic and will work on any CMS – WordPress, Joomla, Drupal, WooCommerce, Shopify, etc. So, you can add it to your public page and receive questions, suggestions, etc. Live chat is fully customizable and can be used for multiple purposes, as well as web forms.
Live help box also has no time limits. Any time, no matter how long session lasts, if you have somebody on your side of the screen, you can use the chat. All 24/7. The only practical limitation is that you can’t stay on the line forever. And even here we got you – free Bitrix24 plan is able to support 12 people, while professional premium plan can have an unlimited number of users.
Live chat can be embedded on your website. If you don’t have any, there is a builder. It has a convenient smart block structure and fully responsive to different device formats. Plus, there are picture and video support sections, an unlimited number of pages and landing pages. And you automatically have free hosting with your own domain name.
Bitrix24 widget is a helpful way for website visitors to choose how they want to be contacted – live chat, callback or contact forms. You can register a free account already today and try all described features and discover many other. Our free plan also comes with a 30-day trial of all premium features. Bitrix24 is available in the cloud and as a self-hosted with open source code access. On-premise version has a fully-featured helpdesk system.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
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Bitrix24 manuals are available at training.bitrix24.com. We also have a great YouTube channel that covers every aspect of Bitrix24 apps, from sales to planning to communications to document management. To download self hosted editions of Bitrix24 that can be installed on your own server and come with open source code access, please visit Bitrix24 Self Hosted page.