Free Helpdesk Chat Software

If you are looking for free help desk chat software for your website, you are in the right place. Bitrix24 helpdesk chat widget is free and unlimited. Plus, you can use the free website and web form builder to create a visually appealing website to help sell better.

Bitrix24 is a multifunctional platform with over 35 tools inside. Live chat and website widget are among of them. As Bitrix24 is a CRM system with omnichannel Contact Center, you can use all its communication channels as well. It includes telephony, email box, social networks and popular messengers. In addition, there is a section for any type of web form creation. All incoming messages and calls will generate new leads or will be added to the timelines of existing ones. Therefore, no matter what you do, you can increase your client base. The best thing is you can do it for free and without limits.

But let’s get back to our live help desk software. It is CMS agnostic and will work on any CMS – WordPress, Joomla, Drupal, WooCommerce, Shopify, etc. So, you can add it to your public page and receive questions, suggestions, etc. Live chat is fully customizable and can be used for multiple purposes, as well as web forms.

Live chat can be embedded on your website. If you don’t have any, there is a builder. It has a convenient smart block structure and fully responsive to different device formats. Plus, there are picture and video support sections, an unlimited number of pages and landing pages. And you automatically have free hosting with your own domain name.

Bitrix24 widget is a helpful way for website visitors to choose how they want to be contacted – live chat, callback or contact forms. You can register a free account already today and try all described features and discover many other. Bitrix24 is available in the cloud and as a self-hosted with open source code access. On-premise version has a fully-featured helpdesk system.

To learn more about our free live support software, register now or check out our videos and CRM manual for a quick start.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic features

  • Free unlimited records
  • Free 5GB online storage
  • Live chat
  • Web forms
  • Callback
  • Any CMS
  • Cloud or self-hosted (open source code access)
  • Free mobile app for iOS and Android
  • Free desktop app (Mac and Windows)
  • Free integrations (RestAPI)


Free customizable live chat box

  • Easily embeddable (embed code)
  • Customizable appearance (color, size, location)
  • Responsive to mobile devices
  • Business hour settings
  • Entire website or selected pages
  • Hosted live chat, if you don't have a website
  • Virtual assistants (bots)
  • Microsoft Bot Framework
  • Learn more


Smart routing

  • Queue rules
  • Time out settings
  • Conversation transfer
  • Automated responses
  • Bots
  • Agent ratings 
  • Designated agents
  • Unanswered inquiries rules
  • Learn more


Omnichannel CRM

  • Email
  • Telephony
  • Web forms
  • Website widget
  • Social networks
  • Instant messengers
  • Fully-featured free CRM
  • Internal chats, calls and videoconferences
  • Helpdesk & Tickets
  • Learn more


For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
12,000,000+ organizations have chosen Bitrix24