Free helpdesk chat software

If you are looking for free help desk chat software for your website, you are in the right place. Bitrix24 helpdesk chat widget is free for up to 12 users with unlimited sessions (try to find deal that good with any other vendor).

Our free live help software is CMS agnostic and will work on any CMS - Wordpress, Joomla, Drupal, WooCommerce, Shopify, etc. Because Bitrix24 at its core is an omnichannel CRM and contact center, your options aren't limited to a live support box - telephony, email, social networks and popular messengers are integrated in Bitrix24 as well. If you don't own a website or don't want to embed live help box into your website, you can use hosted live chat, which is available free of charge as well.

Bitrix24 widget, which combines live chat, callback and contact form, is a convenient way to provide website visitors a choice how they'd like to be contacted. Self hosted Bitrix24 comes with full featured helpdesk module and open source code access (PHP), which makes customization and integrations easy.

To learn more about our free live support software, register now or check out our videos and CRM manual for a quick start.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic features

Free unlimited records
Free 5GB online storage
12 agents free
Live chat
Web forms
Callback
Any CMS
Cloud or self hosted (open source code access)
Free mobile apps for iOS and Android
Free integrations (RestAPI)

Free customizable live chat box

Easily embeddable (embed code)
Customizable appearance
Adaptive design (mobile sites)
Business hour settings
Entire website or selected pages
Hosted live chat if you don't have a website
Virtual assistants (bots)
Microsoft Bot Framework
Learn more

Open source live chat software for business

Smart routing

Queue rules
Time out settings
Conversation transfer
Canned responses (beta)
Whisper mode
Agent ratings (beta)
Greeting message
Designated agents
Unanswered inquiries rules
Learn more

Omnichannel CRM

Email
Phone calls
Web forms
Social networks
Instant messengers
Sales automation
Video conferencing
Helpdesk & Tickets
Learn more

Bitrix24 CRM manual is available here. If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.