Free helpdesk chat software

Free helpdesk chat software

If you are looking for free help desk chat software for your website, you are in the right place. Bitrix24 helpdesk chat widget is free for up to 12 users with unlimited sessions (try to find deal that good with any other vendor).

Our free live help software is CMS agnostic and will work on any CMS - Wordpress, Joomla, Drupal, WooCommerce, Shopify, etc. Because Bitrix24 at its core is an omnichannel CRM and contact center, your options aren't limited to a live support box - telephony, email, social networks and popular messengers are integrated in Bitrix24 as well. If you don't own a website or don't want to embed live help box into your website, you can use hosted live chat, which is available free of charge as well.

Bitrix24 widget, which combines live chat, callback and contact form, is a convenient way to provide website visitors a choice how they'd like to be contacted. Self hosted Bitrix24 comes with full featured helpdesk module and open source code access (PHP), which makes customization and integrations easy.

To learn more about our free live support software, register now or check out our videos and CRM manual for a quick start.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic features

  • Free unlimited records
  • Free 5GB online storage
  • 12 agents free
  • Live chat
  • Web forms
  • Callback
  • Any CMS
  • Cloud or self hosted (open source code access)
  • Free mobile apps for iOS and Android
  • Free integrations (RestAPI)
Free live chat software for websites

Free customizable live chat box

  • Easily embeddable (embed code)
  • Customizable appearance
  • Adaptive design (mobile sites)
  • Business hour settings
  • Entire website or selected pages
  • Hosted live chat if you don't have a website
  • Virtual assistants (bots)
  • Microsoft Bot Framework
  • Learn more
Open source live chat software for business

Smart routing

  • Queue rules
  • Time out settings
  • Conversation transfer
  • Canned responses (beta)
  • Whisper mode
  • Agent ratings (beta)
  • Greeting message
  • Designated agents
  • Unanswered inquiries rules
  • Learn more
Best live chat software reviews

Omnichannel CRM

Live chat software for small business

Bitrix24 CRM manual is available here. If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.

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