Office Instant Messenger

Are you still using a bunch of various communication tools and struggling with keeping track of all your conversations? Bitrix24 can replace 35 apps. Get an intranet for free!

Nowadays the benefits of an office instant messenger have become obvious since the number of remote workers is significantly increasing. In many cases, the tool helps to avoid miscommunication. It allows companies to exchange instant messages, conduct meetings, and send files without needing to travel to other locations. It often provides an immediate resolution to business concerns that might stay unnoticed in email inboxes for quite a while.

Are you still using a bunch of various communication tools and struggling with keeping track of all your conversations? If that is the case, then maybe it is high time you chose a different system.

Bitrix24 offers a solution that combines multiple useful features to help you communicate effectively and keep all your conversations in one source. Interact with your team, customers, or partners using our instant messaging app. It lets users quickly exchange messages and provide help if needed.

Apart from the office instant messenger, Bitrix24 offers an omnichannel contact center and an extensive range of collaboration tools. Customers usually have a preferred channel for communication. So the platform allows you to interact with your clients using their favorite tool.

The system is available in the cloud and on-premise. If you opt for our free cloud-based version, you will receive access to multiple useful functions. The on-premise edition comes with a one-time fee and requires installation. If you wish to test it before purchasing, you will need to download it.

What is in the kit?

Instant messaging app

Our instant messaging app lets you exchange messages and receive system notifications. You can view the history of your conversations at any time. The newest messages are shown at the top of the list.

The office instant messenger interface does not have any complex settings. Its search engine allows you to quickly find the right contact or conversation. You can set your status to Busy or Available. The Busy status means you are occupied by a call or meeting and cannot reply. However, you are still able to see the number of new messages.

Audio and video calls

Interact with your colleagues with our audio and video calling features. The best part is that you may use the instant messaging app during your calls. It is very convenient for sending email addresses, names, phone numbers, etc. You do not have to install any add-ons or plugins to be able to use the Bitrix24 video features. All you need is your browser.

If you miss a call, the office instant messenger will notify you about that and add this call to your call history.

Video conferencing

Bitrix24 provides its users with an opportunity to hold HD video conferences using computers or portable devices. With the desktop version, you can use screen sharing, which is convenient for conducting online presentations.

This feature also allows you to use an office instant messenger during your conference calls. To send important messages to ensure effective communication.

Group chats

You can create group chats and invite intranet and extranet users to participate in your discussions. The chat history is saved and can be seen by each participant.

Customer service

With a variety of communication tools, it is easy to resolve issues in real-time. It is a crucial element for providing great customer support. Do not make your clients wait. Putting them first will surely have a positive impact on the growth of your business.


Remote work

Since the platform is all about effective communication, it is perfect for remote work. If you run a digital business or have remote workers, there is no need to worry about miscommunication. Use the Bitrix24 office instant messenger to discuss important issues and send files. Organize conferences and conduct presentations, make audio and video calls. It is as simple as that.

If you decide to choose our office instant messenger, you can find a range of tutorials and educational videos to help you get the hang of how the app works. If you need more information about our pricing options, please visit the « Bitrix24 Pricing» page.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic features

●      Online storage;

●      Desktop and mobile;

●      Live chats;

●      Project management;

●      Calendars;

●      Cloud or self-hosted;

●      API and source code access.

Unified workspace

●      An office instant messenger;

●      Chats and phone calls;

●      Document sharing/editing;

●      Video conferencing;

●      News and updates;

●      Post view indicators;

●      Employee polling.

Data storage

●      Company drive;

●      Individual and group drive;

●      Document editing;

●      Public file sharing;

●      Public folder sharing;

●      Recycle bin;

●      Document versioning;

●      Document access rights.

Open channel

●      An omnichannel contact center;

●      Automated replies for incoming messages;

●      Client conversation ratings;

●      Business hour settings;

●      Rule-based routing and queueing;

●      Pre-set responses to common questions;

●      Export of open-channel data to Excel;

●      Channel access rights.

●      Statistics for each open channel.

Integrations

●      Slack;

●      Outlook;

●      Facebook;

●      MailChimp;

●      Zapier;

●      Zoom;

●      Google Analytics.

For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.

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