Meet Bitrix24 CoPilot Pro

In Bitrix24, CoPilot is your AI-powered assistant, ready to help with tasks like drafting emails or brainstorming business ideas.

The latest update brings new features to the CoPilot chat:

Choose A CoPilot Role

Select from pre-made roles - business, marketing, IT, creativity, etc. For example, inside Business Analyst role you can ask CoPilot to conduct a SWOT analysis of the product. Or ask a Commercial Script Writer to create a storyline for your target audience. Like this you get even more precise, expert-level results to your prompts.

Alternatively, you can use Generic role or create your own prompts. Share the best and most useful prompts with your colleagues so that they could reuse it in a similar scenario.

Invite Colleagues To Chat

Invite your teammates to a chat with CoPilot by mentioning their username. Alternatively, you can add CoPilot to an existing group chat and use it to generate texts and create summaries.

CoPilot Chat In Bitrix24 Mobile App

CoPilot is finally available on our mobile app! Located conveniently in the chat menu, it allows you to quickly use our AI assistant on the go.


Furthermore, CoPilot extends its utility to CRM, optimizing call processing and reducing time spent on routine tasks.  

Without CoPilot, after-call work involves:

• Listening to call recordings for vital information
• Extracting key details like payment methods or delivery addresses
• Manually entering data into the deal form

CoPilot simplifies this by:

• Transcribing call recordings, eliminating the need to listen to calls
• Creating call summaries for quick reference
• Automatically populating CRM fields with call data

Additionally, you can select the summary language for CoPilot in CRM, ensuring it transcribes calls in the customer’s language and allows for different languages in summaries and CRM fields.