Bitrix24 Glossary

A

• Adoption rate
• Account
• Account management

B

• Business process

C

• Churn rate
• Cold calling
• Contact
• CRM customization
• CRM entity
• Customer Intelligence (CI)
• Customer service automation
• CX (CXM)

D

• Data hygiene
• Deal

E

• Email client integration
• Email tracking

I

• Inside sales

K

• KPI

L

• Lead
• Lead capture
• Lead funnel
• Lead routing/Lead distribution
• Lead scoring

O

• On demand CRM
• On premise CRM

P

• Pipeline management
• Prospecting

Q

• Quote

R

• Retention rate
• ROI

S

• SaaS
• Sales development
• Sales development representative
• Sales funnel
• Sales qualified lead
• Sales velocity/Pipeline velocity
• Social selling

T

• Telemarketing
• Territory management
• Trigger

U

• Upselling

W

• Workflow

360

• 360-degree view