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CoPilot in CRM Call audio-to-text transcription, call summary, field autocompletion in deals
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Meet Freshdesk with Bitrix24 CRM Integration

1 min read
Vlad Kovalskiy
October 27, 2022
Last updated: October 27, 2022
Meet Freshdesk with Bitrix24 CRM Integration

Meet new Bitrix24 & Freshdesk integration developed by our Gold partner - ADIGITRANS.

This app works with Facebook integration of Freshdesk. When a new customer contacts your Facebook fan page via chat or comment, new ticket and contact are automatically created.

Default Freshdesk tickets may seem difficult to define it's source. This integration app updates the ticket subject, so that you know where it came from.

If you collected customer's information (e.g. phone number) and updated Freshdesk with it, a new lead will be automatically created on Bitrix24 with specified source. 

Installation guide here.


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