Telfa PBX Integration
Telfa virtual PBX: calls, recordings and SMS in your CRM
Free
In-app purchases
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Rating
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Installations3
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Developer
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Added11/05/2026
Description
Telfa PBX Integration connects your Telfa virtual PBX (telfa.cz) to Bitrix24. Calls, recordings and SMS appear in the CRM, and your agents can call clients with one click. Calls keep running through Telfa, so you do not need a SIP connector.
What you get
What you need
Limitations
Pricing
What you get
- Call window for incoming calls. When a client calls a connected number, Bitrix24 shows the call details with the client's CRM item. The card goes to the agents whose phones ring in Telfa, and the CRM responsible person can come first. You can show the card only to agents who are at work.
- Click-to-call. Call a number from a contact, company, lead or deal. Telfa rings the agent first and then connects the client.
- Callback from CRM forms. A callback request from a website form rings the responsible agent and then the client.
- Calls and recordings in the CRM. Every finished call is saved as a CRM activity, with the recording attached. Missed calls are logged when you turn this on.
- Call synchronization. If a call could not be written right away, the app adds it later on its own. You can also fill in calls from a chosen date or import older call and SMS history.
- SMS through Telfa. Send SMS from the CRM and from automation rules through your Telfa number. A received SMS is saved on the client's timeline, either as information or as an activity to handle.
- Operator panel. Each agent can clock in, take a break, clock out and pause Telfa in one place, join or leave call queues and redirect calls to a mobile during break. Working time stays in step with Bitrix24 and Telfa. An administrator can also place the panel as a widget on the Vibe start page.
- Automatic user pairing. Bitrix24 users are paired with Telfa users by extension, login or name. A manual choice always takes priority.
- Guided setup. A five-step wizard connects Telfa, chooses numbers, pairs users, sets incoming calls and runs a test call.
- Czech and English user interface.
What you need
- A Bitrix24 cloud plan that includes telephony and the CRM.
- A paid Telfa account with the API module and an API token from the Telfa administration. Telfa is an external paid service: the Telfa plan, calls and SMS are billed by Telfa. Call recording requires the Telfa recording module. Telfa pricing: https://telfa.cz/en/pricing
- A Bitrix24 administrator to install and set up the app.
- Installation and setup: Bitrix24 administrator.
- Agents use the operator panel and call from the CRM. They see only the CRM items their access permissions allow.
- For checking call history, the app user needs the Bitrix24 right "Call statistics — view". Without it, the app uses CRM activities instead.
Limitations
- The app works with the Telfa PBX only.
- An SMS can be sent only from Telfa numbers that support SMS (numbers with a SIM card in Telfa).
- Copying CRM contacts and companies into the Telfa phone book is turned on for a Bitrix24 account on request through support.
- One interface language applies to the whole Bitrix24 account.
Pricing
- 30 days free from the first installation on a Bitrix24 account. Installing the app again does not restart the trial.
- After the trial: EUR 120 per year (EUR 10 per month) or EUR 14 per month. Prices exclude VAT.
- You order from the app or at https://telfa.vjednom.cz/en/order/ and receive an invoice from vJednom s.r.o. Once it is paid, the app unlocks automatically.
- The Telfa service itself is billed separately by Telfa (see "What you need").
Additional terms
Pricing
Limitations
Read in full →
- 30 days free from the first installation on a Bitrix24 account. Installing the app again does not restart the trial.
- After the trial: EUR 120 per year (EUR 10 per month) or EUR 14 per month. Prices exclude VAT.
- You order from the app or at https://telfa.vjednom.cz/en/order/ and receive an invoice from vJednom s.r.o. Once it is paid, the app unlocks automatically.
- The Telfa service itself is billed separately by Telfa (https://telfa.cz/en/pricing).
Limitations
- The app works with the Telfa PBX only.
- An SMS can be sent only from Telfa numbers that support SMS (numbers with a SIM card in Telfa).
- Copying CRM contacts and companies into the Telfa phone book is turned on for a Bitrix24 account on request through support.
- One interface language applies to the whole Bitrix24 account.
