What is customer service automation?
The term customer service automation designates a process of significantly reducing or entirely eliminating human labor when assisting clients.
Learn more
What does customer service automation include?
Customer service automation tools featured in modern CRM and helpdesk software include:
- Intelligent routing
- AI chat bots
- Knowledge base
- Canned responses
- Customer self-service portal
- Workflow automation
- IVR (interactive voice response)
Customer service automation in Bitrix24
If you are looking for a simple and powerful customer service automation tool, consider Bitrix24. With chatbots, telephony, IVR, knowledge bases, and workflow automation on board, Bitrix24 is a perfect tool for any business.
Free
Unlimited users
