Customer service automation tools featured in modern CRM and helpdesk software include:
AI chat bots
Customer self-service portal
IVR (interactive voice response)
The reason why customer service is being increasingly automated is that it helps to lower labor costs and also improves customer satisfaction and servicing speed.
Customer service automation in Bitrix24
If you are looking for a simple and powerful customer service automation tool, consider Bitrix24. With chatbots, telephony, IVR, knowledge bases, and workflow automation on board, Bitrix24 is a perfect tool for any business.
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