Meaning of the term email client integration in CRM software
The term email client designates software which enables you to send, receive and organize email correspondence directly from your desktop or mobile device. Thunderbird, Outlook express, Gmail and Apple mail are examples of the most popular email clients in 2017.
In CRM systems, email client integration allows users to use their email clients inside CRM, thus all incoming emails are automatically registered and all information about current and potential customers are kept in one place. The most advanced CRM solutions, like Bitrix24, allow you to modify CRM records without leaving your inbox.