The two biggest on demand CRM advantages are:
- low cost (some on demand CRM solutions are available for free)
- speed of deployment - literally under a minute.
There are some disadvantages, however. They include limited customization options and inability to host customer data on the company’s own server.
When choosing CRM software for your business, it's important to select vendors that offer both on demand and on premise options, because more and more countries, especially in the European Union, pass regulations requiring personal data to be hosted inside their countries, while most cloud CRMs host data in the United States.