What is KPI in CRM?

Uses

Glossary

A KPI (Key Performance Indicator) in CRM is a measurable metric used to track progress toward business goals. Common CRM KPIs include metrics like conversion rate, customer retention, or average deal size.

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How to work with KPI?

Working with CRM KPIs involves setting clear goals, tracking performance regularly, and using dashboards to visualize progress. For example, a sales manager might monitor the “leads converted per month” KPI to evaluate team performance. Adjusting strategies based on KPI trends helps businesses stay focused and continuously improve their results.

KPI in Bitrix24 CRM

If you are looking for a simple and powerful tool to help you track KPIs, consider Bitrix24 CRM. With over 35 sales and marketing tools on board, Bitrix24 is a perfect choice for any business.

What is KPI in CRM?

How to work with KPI?

KPI in Bitrix24 CRM

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