Proper document management and transparent workflows for an agency in Zambia

Chola Malama

ICT Officer, Energy Regulation Board

"Bitrix24 was great from the get-go, due to its ease of setup and diversity of features."

Background

Being one of the pioneer energy regulators in the Southern African region, Energy Regulation Board (ERB) seeks to efficiently regulate the energy sector to achieve sustainable, reliable, and quality energy products and services.

Challenge

ERB's main challenge was efficient document management and collaboration between various employees and departments. The company was looking for a comprehensive solution to its problems, the one that would be able not only to improve collaboration, but also increase work efficiency.

Solution

Bitrix24 was great right from the get-go, due to its ease of setup, not too much complexity, and diversity of features. It allowed the whole organization to make a quick transition from the previous system and establish new, more efficient workflows.