CRM for Social Impact: Managing Requests from Women Beneficiaries in Italy

Roberto Di Benedetto

President, Articolo 10 Ets

Bitrix24 brought us great benefits in demonstrating and reporting the work carried out to local stakeholders.

Background

Articolo 10 Ets was created in 2013 by the belief that change begins with small actions of the individual, which, combined, can generate a significant transformation in the society. This is a place of encounter, welcoming, and full accompaniment for migrant women, families and children in situations of fragility and victims of violence.

Challenge

We were looking for a single tool that would simply allow us to collaborate and communicate efficiently without having to use multiple apps.

Solution

Implementing Bitrix24 was very important. We believe we are one of the few Italian organizations that used a CRM to manage requests from women beneficiaries. This also brought us great benefits in demonstrating and reporting the work carried out to local stakeholders.