What is Customer Experience (CX)?
Customer experience, or simply CX, is every way the person interacts with your brand from the beginning to the end of the customer journey. This includes both the technical and emotional aspects. CX reflects how the brand is viewed by others, having a direct impact on both customer satisfaction and company revenue.
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START FOR FREEWhat causes bad customer experience most?
In some cases, the customer can contact you directly to address the issues he faces. However, more than 90% of all consumers will just leave without waiting for a reply or ever buying a product or service. The most common reasons for bad customer experience include:
- Long page loading;
- Difficulties with a search on the website;
- Issues while purchasing, like declined transactions;
- Unpleasant customer support communication;
- False advertisement.
Customer experience in Bitrix24 CRM
If you are looking for a simple and powerful customer experience management tool, consider Bitrix24 CRM. With over 35 sales and marketing tools on board, Bitrix24 is a perfect CRM system for any business.
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