Adding a chatbot is an obvious solution for businesses that strive to reduce the pressure on their live agents. But maintaining a dialog between a person and a robot might be tricky and challenging. Of course, artificial intelligence cannot replace an experienced specialist, but Birtix24 developed the chatbot software that can actually be helpful to clients and helpdesk/CRM specialists alike.
Using the most sophisticated technologies available, Bitrix24 specialists developed a chatbot builder that provides you with a variety of tools to create a widget that would be smart and efficient enough to sort out leads, redirect conversations, provide answers to the most common questions, generate support tickets, and add information to the corresponding databases.
Just because you don't have expertise in coding, it doesn't mean you should refrain from trying Bitrix24 chatbot builder software. Due to its intuitive and user-friendly interface, it is easy to navigate. Thus, you don't have to master any particular skills to create a perfect chatbot. Bitrix24 has enough instruments, so you could choose between a variety of templates or develop your own, add questions and responses, customize the design.
In addition, this chatbot builder is compatible with any content management system. It allows you to add widgets regardless of the software that you used to develop your website. It can be WordPress, Joomla, Drupal, or other platforms, Bitrix24 can coexist peacefully with any of them.
The Bitrix24 standard package for chatbot software is free. But if you're looking for enhanced capabilities, you should check premium offers or additional features. On the Bitrix24 pricing page you can find the available plans and choose the one that fits your requirements the most.
Do not miss the excellent opportunity to gain free access to Bitrix24 Professional ($2400 per year). All you need to do is share this page with your friends on Facebook or Twitter with the hashtag #bitrix24 and see if the odds are in your favor.
A chatbot can serve as a part of both CRM and support teams. It can analyze the conversation and recognize the user as a potential lead or redirect a tough question to a helpdesk agent via live chat/call center.
As a true member of customer service, your bot will be able to address the most repetitive and easy questions that a client or a visitor can have. All you need to do is add common requests and answers to your chatbot during the building process. In case the bot decides that it cannot cope with the user's problem, it hands it over to a qualified specialist.
Bitrix24 chatbot software is integrated with all the available databases. Therefore, if there is any information about the user, it can use it to add a personal touch to the conversation. Clients, even the potential ones, will appreciate it. Moreover, it automatically transfers all the data about the discussed issue to the contacts profile, so CRM and support teams can see the most relevant intel or understand the context of the situation clearly.
Such features as a customizable appearance, adaptive design, and a whole plethora of frameworks will make your bot functional and appealing at the same time.
It would perfectly correspond with your site's layout. You can select the pages on which you want the widget to appear. Of course, you can use it on the entire website.
Bitrix24 chatbot builder doesn't require any coding skills, yet, if you are an expert, you can order a version with open code access.
It is compatible with every existing CMS, including WordPress, Joomla, and Drupal. Plus, it uses Microsoft Bot Framework that is functional, reliable, and secure.
With our detailed and thorough manuals, you will never get lost and confused because it offers solutions to every problem that might occur. If you want to get visual confirmation of Bitrix24's efficiency, usability, and functionality, visit the YouTube channel of our knowledgeable team. In addition, advanced users might appreciate our self-hosted editions developed for companies that prefer to run the applications on their servers and have code access to modify the software.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
P.S. If you share this page in Facebook or Twitter with hashtag #bitrix24, you'll automatically get a chance to win a 12-month subscription for Bitrix24 Professional ($2400/yr value)
For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.