If you Google 'free CTI software', 'free CTI system', 'free CTI client' or 'free CTI server', you won’t find any other solution that gives you as many computer telephony integration options free of charge as Bitrix24. We can afford to give away our CTI solution, because we make money via phone number rental, outbound phone calls and SIP connector. In addition to that our free cloud CTI serves as great advertisement for premium self hosted Bitrix24 editions. More than 900,000 companies in 225 countries and territories signed up with Bitrix24 since the launch of the service in April 2012.
Any CTI starts with a 'screen pop' – a callerID popup windows that shows client information who your agents are currently talking with including history of past interactions. Bitrix24 also automatically logs and records all phone calls, if necessary. Canned 'this phone call is recorded' message is included, as are greetings and on hold melodies. CDRs (call detail records) are available as well.
Because our CTI is extremely popular among small businesses and large call centers alike, you can think of it as a cross between business phone system and telemarketing software. Imagine 'Salesforce' and 'Asterisk' in one and this is what Bitrix24 is like. ICR, ACD (call queuing), CLI (ANI), DID (employee extensions), voice mail, call forwarding, call transfer, phone hour settings, click to dial, iOS/Android smartphone support, CRM, helpdesk (self hosted Bitrix24 only), videoconferencing, instant messaging, agent management and a number of other features are available to you as well both in free and premium Bitrix24 plans, in cloud or on premise.
Bitrix24 CRM manual is available here.
If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.