Outbound and inbound telemarketing in one tool
Bitrix24 covers all your telephony bases with both outbound and inbound telemarketing. Start your outbound calls from just $0.01 per minute and get your cold calling software up and running.
For inbound calls, you have features such as voicemail, call queueing and call recording so you never need to miss one. During the call, you might need to transfer to another team member — no problem! Transfer over to their extension, or even to your own mobile if you’re not in the office.
Link telemarketing to CRM
It’s no use having telemarketing software that only focuses on the calls themselves. With Bitrix24, you get a free CRM to record all your client calls and keep all your data in one place.
Add users without losing track of your customers. The cloud-based CRM means anyone on your sales team can call any of your contacts without having prior knowledge of their case.
The CRM keeps a record of all interactions and anyone from your team, or you as the manager, can access this information in a couple of clicks. All of this combines to make Bitrix24 one of the best CRM for telemarketing.
Use automations for efficient telemarketing
Streamline your telemarketing workflows and save you and your team time and effort. So many of those pesky, repetitive tasks can be automated in Bitrix24’s CRM so nothing falls through the cracks and your team can concentrate on their more creative work.
There are all kinds of ways you can use automations to improve your team’s workload, from scheduling calls to interested leads, distributing new leads evenly between your team members, and launching entire email sequences as a response to an incoming call. Aside from making your team members more efficient, an automated telemarketing system removes monotonous steps from their working day and makes for happier employees.
Local and global telemarketing — you choose
Nowadays, all companies have to be prepared for global business. With Bitrix24, you have a vast range of options to help you make your telemarketing international. Set up a range of different numbers across different countries and start spreading the news.
You can rent a variety of local numbers in the USA and the UK, as well as 1-800 numbers. But with all of these features and extra numbers, you might only want people to call back on one specific number. Set your relay phone number worldwide and never miss an incoming call.
Cutting edge features at all payment levels
With Bitrix24’s automated telemarketing system, you get a suite of features you would only expect to see on the most expensive tools. Aside from being able to make one-click calls from inside your CRM, your telemarketing software offers an automatic dialler. This lets you and your team get on with other tasks and avoid spending time waiting for contacts to pick up.
To save even more time, you can set up Interactive Voice Response (IVR), which allows you to channel calls to the right person without having to confuse your team and your customers with transfers from one department to another.
Boost internal communication as well as external
How can you reach the rest of the world if you can’t communicate between yourselves? Communication inside your team is just as important as with customers when building a quality call center. With Bitrix24, you get everything you need to make your internal work processes as smooth as possible.
With instant messaging, your team members can quickly talk with each other even if they’re not in the office together. For more formal proposals, nothing beats an internal email, and for remote team meetings, start up the video conferencing tool to reach everyone in your whole company with a smile.
Bitrix24: Much more than just telemarketing software
Yes, our automated telemarketing software is a specialist tool with great features, but our arsenal of apps doesn’t stop with communication. Bitrix24 is an all-in-one business tool so you won’t find yourself with great telemarketing that doesn’t connect to anything.
Dedicated features focusing on invoicing, project management software, cloud document storage, and time tracking fully equip your entire company. What’s more, with Bitrix24 there is no need to spend time setting up shaky integrations between all of your tools — everything is connected from the get go.
All-in-one business tool
We understand you and your team aren’t chained to your desk all day long. Take advantage of everything Bitrix24 has to offer on the go by downloading the iOS and Android apps. This allows your whole team to stay in the loop, even when they’re on the move.
You can also customize your experience by choosing the full source code access. This improves your security by storing all your data on your own servers. Furthermore, your developers can align your telemarketing software and everything else to your specific needs, which is ideal when it comes to scaling your company.
Launch your telemarketing software today!
Get your telemarketing strategy underway by signing up for Bitrix24 today. You’ll soon find you and your team are reaping the rewards of a well-organized telemarketing system, and we’re sure you’ll love the project management, task management, and calendar features too.
If you’re still unsure about how Bitrix24 can push your company forward, take a look at our YouTube channel, where you’ll find walkthroughs and guides for all of Bitrix24’s apps. If you need something more in-depth that you can use to create guides for your team, we’ve also put together a series of training manuals to help you get started.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
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