Bitrix24 is a free CRM with lead routing automation rules. What is lead routing, exactly? If your company generates a large number of incoming leads, these needs to be distributed among your sales agents. This process is called lead routing and it can be fully automated. Here's an example of lead routing workflow that divides incoming leads according to potential deal size.
Importantly, Bitrix24 lets you set up different lead routing rules for different lead sources. For example, you can specify lead routing rules specifically for telephony and have a different lead routing process that involves different employees for website live chat.
You can fully automate lead processing and set rules for automatically re-assigning leads to other employees if the employee the leads were initially were assigned to did not process those leads within a set time period. Bitrix24 is also capable of alerting supervisors any time there are interruptions in automatic lead processing. And with smart lead routing, any time your employees log out or go on break, they are excluded from the lead processing queue. Try Bitrix24 today and prepare to be impressed.
Bitrix24 CRM manual is available here.
If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.