Lead routing software

Bitrix24 #1 free lead routing software. Distribute incoming leads between your agents efficiently and automatically. Cloud, mobile apps, open source code.

Lead routing software

Bitrix24 is a free CRM with lead routing automation rules. What is lead routing, exactly? If your company generates a large number of incoming leads, these needs to be distributed among your sales agents. This process is called lead routing and it can be fully automated. Here's an example of lead routing workflow that divides incoming leads according to potential deal size.

Importantly, Bitrix24 lets you set up different lead routing rules for different lead sources. For example, you can specify lead routing rules specifically for telephony and have a different lead routing process that involves different employees for website live chat.

You can fully automate lead processing and set rules for automatically re-assigning leads to other employees if the employee the leads were initially were assigned to did not process those leads within a set time period. Bitrix24 is also capable of alerting supervisors any time there are interruptions in automatic lead processing. And with smart lead routing, any time your employees log out or go on break, they are excluded from the lead processing queue. Try Bitrix24 today and prepare to be impressed.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

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Basic features

  • Free unlimited records
  • Free 5GB online storage
  • Free email marketing
  • Free call center
  • Free custom fields
  • Free quotes & invoices
  • Free call center
  • Cloud or self hosted (open source code access)
  • Free mobile CRM iOS and Android
  • Free integrations (RestAPI)
Lead routing software process

Free Fully Featured CRM With No Limits

Free CRM

Fully customizable

  • Custom fields
  • Sales automation
  • Custom forms
  • Custom access right settings
  • Web to CRM
  • Email to CRM
  • Call to CRM
  • Learn more
Free customizable CRM

Free contact center

Free CRM contact center software

Powerful reports

  • Custom reports
  • Dashboards
  • Sales pipeline
  • Sales funnel
  • Expected sales
  • Agent activity reports
  • Unpaid invoices
  • Lead sources (marketing channels)
  • Learn more
Free CRM with reports

More than just CRM

  • Tasks inside CRM
  • Document management
  • Cloud file server
  • Sales agent management (HR)
  • Free intranet (collaboration)
  • Employee engagement
  • Much more!
Free CRM with task and document management

Bitrix24 CRM manual is available here. If you are interested in buying self-hosted editions of Bitrix24, which come with API, CMS and source code, can be easily customized and integrated with other tools, please download a trial version here.

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