Bitrix24 tips and updates
Register free

Bitrix24 Contact Center: Instant WhatsApp

Bitrix24 Contact Center: Instant WhatsApp
Bitrix24 Team
January 24, 2022
Last updated: January 27, 2022
Connect Instant WhatsApp to Bitrix24 Open Channels to reply to your customers. Client's information and communication history will be automatically saved in your CRM.

How does it work? The customer opens Bitrix24 widget on your website, selects WhatsApp and is redirected to the personal WhatsApp (mobile or desktop). As soon as the customer sends the message, the responsible sales agent gets a notification, opens automatically created chat in Bitrix24 (inside the associated deal) and continue communication. 

There is no need to have a Facebook or WhatApp registration to set up this integration for your Bitrix24.  The channel is already automatically connected to your widget or open channel.

Please refer to this help article for details. 

Free. Unlimited. Online.
Bitrix24 is a place where everyone can communicate, collaborate on tasks and projects, manage clients and do much more.
Register free
You may also like
Tasks and projects
Bitrix24 Self-hosted Customization For Project Management
Big Data On Its Own Does Not Have A Tremendous Value - Interview With Daniel Kirsch
Business development
Turning a 4-Man Shop into a Successful Small Biz Venture
Marketing
How to Set the Right Price for a Product