This new option allows the agent can see the text a customer is typing, which considerably reduces the time required to come up with a reply.
This new option allows you to set a custom chat title for the live chat that will be visible to your clients.
Before the update, the welcome message wasn't sent automatically if a client sent a message during off-hours. From now on, the welcome message will be sent as an auto-response to an initial message anyway.
The availability of message agents is now checked according to the open channel settings as well as work time tracking. The automatic response outside working hours will only be displayed to the customer if the system considers that no agent is available.
You can change agent information (name, position, photo) in open channels chat. Now the agent information is displayed correctly when an inquiry is forwarded to another agent in the queue or to another open channel.
For more information and detailed instruction, please see this article.
We continue to improve Open Channels features to make your work more efficient.
Your Bitrix24 team