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Bitrix24 Support and Partner Support

3 min read
Vlad Kovalskiy
May 14, 2020
Last updated: April 5, 2023
Bitrix24 Support and Partner Support
Dear Bitrix24 users, 

As you know our Bitrix24 team are always ready to answer your questions about Bitrix24 tools and features, help you resolve technical issues or provide implementation and customization services.

Bitrix24 Support

In commercial Bitrix24 plans, the account administrator can contact support directly from their Bitrix24 account.

Please keep in mind the list of situations Bitrix24 Support team can help you with:
  • You need somebody to explain to you how Bitrix24 features work or you need a consultation on Bitrix24 documentation.
  • Something doesn't work the way you've expected, or it used to work, but now it doesn't.
  • You get an error message when using Bitrix24. Failures and recovery. You can get help with finding a reason for failure and fixing it.
  • You have questions about licensing and payments for Bitrix24 plans.

And here is a list of situations Bitrix24 Support team cannot help you with:

  • Bitrix24 implementation and customization
  • Workflows or automation rules configuration.
  • The need to have your Bitrix24 modified the way you need it.
  • App development.
  • Assistance with third-companies apps that use Bitrix24 API.
  • Training of your employees.
If you need to contact Bitrix24 Support, please see the details and the instructions on how to activate Bitrix24 Support in this article.

Bitrix24 Partner Support

You can always contact the certified Bitrix24 partners to help you with any of the situations mentioned above. 

In case you need to decide on the optimal Bitrix24 subscription plan or need additional product implementation and customization services or need any other service from the lists above, please activate partner support in your Bitrix24 account. The exception includes technical issues in your accounts that need to be addressed to Bitrix24 Support only.

Please see the details and the instructions on how to activate Bitrix24 Partner Support in this article.

Best regards, 
Your Bitrix24 team 

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