Thinking about improving sales team productivity and customer satisfaction? Meet Call Statistics in Bitrix24, a special call data tool, analyzing quantitative information on calls & tracking your operators performance.
Call information is grouped into 2 main sections:
Charts are interactive so if you put the arrow on the chart marker, you will see the summary information for the item, for example, the number of calls on a certain date. You can move columns and adjust filters as well.
This statistics includes all calls - both via the built-in Bitrix24 telephony and calls made via REST- and SIP-integrations.
If you want to start selling smarter, consider one of Bitrix24 commercial plans with advanced telephony & call statistics provided.