Workflow analytics

Business Process Analytics gives operations and HR managers full visibility into all Bitrix24 business processes — how many are running, completing successfully, how long they take, and who is involved.

Why businesses use it
Business processes run silently in the background until something goes wrong. Managers need proactive visibility into process volume, duration trends, and participant activity to prevent bottlenecks before they escalate.

Business value
• Monitor processes in progress, total launched, and successfully completed
• Track average execution duration trends to detect slowdowns
• Identify which processes run most frequently and involve the most people
• Review detailed statistics by launcher, participant, and process stage

Common use cases
• Monitor key approval or onboarding processes for execution health
• Identify which processes are taking longer than expected
• Find the most active participants and launchers across all processes
• Review process stage statistics to locate where instances accumulate

How it works
The dashboard connects to Bitrix24 business process data. Fifteen visualizations cover KPI cards (in progress, total launched, completed, unique participants), average duration trend, status dynamics by date, launch volume trend, top-10 most launched and most participated processes, launcher and participant detail tables, process stage table, and full process list. Filters: Period, Instrument, Process, Assigner, Participant, Status, Process completed.

FAQ

We have dozens of business processes running but no overview of which ones are healthy and which are slow. How does this help?
The top-10 processes by launch count and by participant count give you an immediate ranking of what's most active. Pair that with the average duration trend to spot which high-volume processes are also slow.

A process that used to run smoothly now seems to be taking longer. How do I confirm that and find where it's getting stuck?
The average duration line chart shows the trend over time. The process stage table breaks down where instances are accumulating — together they point to the specific stage causing the slowdown.

We want to understand who is involved in our processes but the data is scattered across Bitrix24. Where do I get it in one place?
The launcher and participant tables aggregate process activity per person — showing who launches the most processes and who participates most frequently, across all process types.

What is needed to connect to Bitrix24?
Access credentials for the Bitrix24 BI connector, configured during app installation.