Free CRM with Call Recording

Bitrix24 #1 free CRM software with call recording, voice mail, and call center management options. In cloud and on premise with open source code access.
Looking for free CRM with voice recording? That’s Bitrix24. And free really means free – you only pay when you have more than 12 sales agents, need to have over 5GB of online storage, want to listen to over 300 recorded conversations a month, or would like to have the ‘call to all’ option for incoming phone calls.

Bitrix24 records both incoming and outbound phone calls. If you’d like to forward a phone call to your number or mobile phone and have the conversation recorded anyway, our CRM lets you do that.

Because most states, counties, and territories require that you notify the other party, Bitrix24 comes with a ‘this phone call is being recorded’ voice recording that can be enabled or disabled.

Bitrix24 works with iOS and Android phones, Mac and PC computers, VoIP and SIP phone sets, softphones (Zoiper call recording). Other telephony features include queue settings, automatic lead creation for unanswered calls, phone hour settings, internal extensions, call transfers, pause/on hold, voice mail, greeting recording, and much more. Progressive dialer and IVR are planned for later this year.

Bitrix24 can easily be integrated with your PBX (Asterisk, FreePBX, 3CX, and others) via a SIP connector. You can also rent toll-free, local, and international phone numbers in 43 countries from inside your Bitrix24 account (integration not necessary). Call scripts, call back requests are supported via marketplace apps. API for telephony is available and is free.

Register now or check out videos and CRM manual for a quick start.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic Features

  • Unlimited users free 
  • 5GB free online storage
  • Web based and on premise
  • Unlimited CRM records free
  • CRM Import/Export
  • Flexible access rights
  • Free mobile apps for iOS and Android
  • API and source code available

Best Web Based CRM

  • Leads/Contacts/Companies/Deals
  • Custom sales stages
  • Custom fields in CRM
  • Quotes and Invoices
  • Products and Product Catalog
  • CRM activity stream
  • Currencies and taxes

Import & Export

  • Excel & CSV
  • Email to lead
  • Call to lead
  • Web to lead (external web forms)
  • Manual entry
  • Mobile entry

Sales automation

  • Custom workflows (business processes)
  • Email marketing
  • Access rights
  • Automatic lead assignment
  • Sales funnel
  • CRM reports
  • Tasks and documents
  • Calendar and scheduling

Call Center and Telemarketing

  • Incoming calls
  • Outbound calls
  • Rent local number
  • Rent toll free number
  • Use your number
  • Call recording
  • Call forwarding

For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.

Be sure to check out other Bitrix24 tools:
9,000,000+ organizations have chosen Bitrix24