What is Knowledge Management System?

Knowledge management is one of the most important collaboration tools that every company needs to be using.

Effective knowledge management is a vital part of any company or business but what is a knowledge management system? Knowledge management system is the process of gathering information or documents, organizing them, and making them accessible to those who need them.

Let’s start with some knowledge management system examples, a common example of knowledge management is a company or project knowledge base, which Bitrix24 offers completely free. A company knowledge base is a central repository within your company where you can find and retrieve any information or documents that are needed.

This information can be important data and documents or as simple as, instructions on how to clean the coffee machine. The same applies for a project/workgroup knowledge base. If you are working on a project with freelance workers and need certain documents filled out, create a knowledge base within that workgroup/project and have those documents accessible to your freelance team. Knowledge management systems example such as  Mind Map, online document storage, social knowledge sharing, are all free tools offered inside of Bitrix24 that will help your knowledge management system.

Bitrix24 makes knowledge management simple and easy. Register today and join over 6 million organizations that already use Bitrix24’s knowledge management system.


* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

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Basic Features

  • Company knowledge bases
  • Workgroup/project knowledge base
  • Multiple knowledge bases
  • Mind Maps
  • Wiki
  • Polling and discussions 
  • Bitrix24.Drive (5 GB storage free)
  • Access permissions
  • Mobile, desktop and any device access
  • Navigation search

Knowledge Base

  • Company knowledge base
  • Workgroup/project knowledge base
  • Ready-made knowledge base templates
  • Template customization
  • Configurable access permissions (creation, editing, viewing, publishing)
  • Standard and nested menus

Mind Map

  • Visual schemes
  • Custom and individual schemes
  • A mind map from scratch
  • Ready-made templates
  • All standard mind map features
  • Extended features like assign users, create tasks and events
  • Import, export mind maps

Online Document Storage

  • Online documents & file sharing
  • 5 GB storage free
  • Unlimited storage $199/mo
  • Company/Department/Employee drives
  • Access rights
  • Cross device files syncing & access (PC/Mac/iOS/Android)
  • Share access rights, a-la Dropbox, via post, chat
  • Time and password restricted sharing

Social Knowledge Sharing

  • Searchable private and public chats
  • Audio and video calls, videoconferencing
  • Online video recording
  • Employee directory and profiles
  • Photo and video sharing
  • Customizable employee profiles
  • Contact information (phone, e-mail, social profiles)
  • Company-wide announcements
  • Company news
  • Company info with weekends, holidays, working time parameters, general rules

Bitrix24 manuals are available at training.bitrix24.com. We also have a great YouTube channel that covers every aspect of Bitrix24 apps, from sales to planning to communications to document management. To download self hosted editions of Bitrix24 that can be installed on your own server and come with open source code access, please visit Bitrix24 Self Hosted page.

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