Contact center

Call tracking: SIP PBX numbers

Call tracking: SIP PBX numbers

Bitrix24 Call Tracking allows using SIP PBX numbers (SIP connector required). Bitrix24 automatically adds the detected number to the Sales Intelligence > Call tracking section.

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Contact center
Chat List in Bitrix24 Contact Center

Chat List in Bitrix24 Contact Center

Open Channels have been moved to Contact Center. You can view the list of all chats and chat statistics, use filters and export statistics to Excel in one place. 

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Contact center
SMS messaging via Plivo is now available inside Bitrix24

SMS messaging via Plivo is now available inside Bitrix24

We have added Plivo app to Bitrix24 marketplace, which means you can now send text messages via Bitrix24 automation rules. The app is entirely free, but you’ll need to register a Plivo account and wil...
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Contact center
Bitrix24 Open Channels Now Work With Instagram

Bitrix24 Open Channels Now Work With Instagram

Now you can connect Instagram to Bitrix24 Open Channels in just a few clicks and enjoy new integration. 
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Contact center
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4 Ideas for Social Media and Email Marketing Integration

4 Ideas for Social Media and Email Marketing Integration

Ever since email returned back to the marketing arena in big style, experts have been trying to decide whether or not it has the potential to overshadow its contestants. Currently, this strategy stand...
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Contact center
The Future Of The Contact Center

The Future Of The Contact Center

No business can thrive without its customers, so it is of crucial importance to address their customer pain points in order to meet their needs and satisfy their desires.
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Contact center
Bitrix24 Website Widget: Chat, Web Form And Callback

Bitrix24 Website Widget: Chat, Web Form And Callback

Bitrix24 widget unifies all possible digital communication channels with your clients in your Bitrix24 account. Here are the advantages the widget provides.
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Contact center
How To Set Access Permissions For Bitrix24 Telephony

How To Set Access Permissions For Bitrix24 Telephony

You can now configure Access Permissions for Bitrix24 Telephony.

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Contact center