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Everything you need to know about Contact Center in Bitrix24: latest updates, tips, tricks, and how-tos.
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Bitrix24 tips and updates
Route an Outgoing Call from Phone to Browser
Contact center
Route an Outgoing Call from Phone to Browser
In Bitrix24 Contact Center module, if you rent a number or have a PBX connection and have a SIP device connected, the outgoing calls are made via this SIP phone by default. However, you can route the call from the device to the browser or the Bitrix24 Desktop app and back. Click to learn more.
1 min
Calls to Extension Numbers
Contact center
Calls to Extension Numbers
If you are using Bitrix24 Contact Center for client communication and have several agents, there is a cool option to configure extension numbers for each of your agents.
1 min
Connect Zoiper Softphone to Bitrix24
Contact center
Connect Zoiper Softphone to Bitrix24
We are happy to inform you that now it is possible to connect Zoiper softphone to Bitrix24. Learn how to save big on call center services with Bitrix24.
1 min
Connect Apple Business Chat to Bitrix24
Contact center
Connect Apple Business Chat to Bitrix24
You can now connect Apple Business Chat to your Bitrix24. Thanks to this option you can easily process clients' messages sent via iMessage directly inside your Bitrix24 account.
1 min
Connect WhatsApp to Bitrix24
Contact center
Connect WhatsApp to Bitrix24
Process customer requests from WhatsApp Messenger directly inside your Bitrix24 account.
1 min
Bitrix24 Open Channels Now Work With Instagram
Contact center
Bitrix24 Open Channels Now Work With Instagram
Now you can connect Instagram to Bitrix24 Open Channels in just a few clicks and enjoy new integration. 
1 min
Bitrix24 Website Widget: Chat, Web Form And Callback
Contact center
Bitrix24 Website Widget: Chat, Web Form And Callback
Bitrix24 widget unifies all possible digital communication channels with your clients in your Bitrix24 account. Here are the advantages the widget provides.
2 min
Bitrix24 Live Chat For Websites Is Out!
Contact center
Bitrix24 Live Chat For Websites Is Out!
Website live chat has been added to Bitrix24 Open Channels.

3 min
Rent Local Phone Numbers In 50+ Countries With Bitrix24
Contact center
Rent Local Phone Numbers In 50+ Countries With Bitrix24
We’ve just expanded the list of countries where you can rent a local phone number. We’ve also dropped the price for renting a phone number.

2 min
Bitrix24.Telephony  – incoming calls and renting telephone numbers
Contact center
Bitrix24.Telephony – incoming calls and renting telephone numbers
Bitrix24’s built-in telephony has been expanded to include a virtual PBX – this allows you to receive and route incoming calls to employees.

5 min
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