Contact center

Convert Personal account to Business account on Instagram

Convert Personal account to Business account on Instagram

Now you can convert your Personal Instagram account to Business Instagram account in several simple steps.
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Contact center
Best helpdesk software tools for 2020

Best helpdesk software tools for 2020

You definitely can’t do customer support like it’s 1998, so many are wondering, what are the top helpdesk solution options to choose from today.
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Contact center
Bitrix24 Open Channels updates

Bitrix24 Open Channels updates

We've updated Open Channels in Bitrix24 Contact Center. Now the process of collecting enquiries and distributing chat sessions among agents is even more convenient.
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Contact center
Connect WhatsApp to Bitrix24

Connect WhatsApp to Bitrix24

Process customer requests from WhatsApp Messenger directly inside your Bitrix24 account.
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Bitrix24 is a place where everyone can communicate, collaborate on tasks and projects, manage clients and do much more.
Connect WeChat to Bitrix24

Connect WeChat to Bitrix24

Handle and store customer inquiries sent from WeChat Messenger directly inside your Bitrix24 account.
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Call tracking: SIP PBX numbers

Call tracking: SIP PBX numbers

Bitrix24 Call Tracking allows using SIP PBX numbers (SIP connector required). Bitrix24 automatically adds the detected number to the Sales Intelligence > Call tracking section.

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Chat List in Bitrix24 Contact Center

Chat List in Bitrix24 Contact Center

Open Channels have been moved to Contact Center. You can view the list of all chats and chat statistics, use filters and export statistics to Excel in one place. 

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SMS messaging via Plivo is now available inside Bitrix24

SMS messaging via Plivo is now available inside Bitrix24

We have added Plivo app to Bitrix24 marketplace, which means you can now send text messages via Bitrix24 automation rules.

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