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Bitrix24 tips and updates
Route an Outgoing Call from Phone to Browser
Contact center
Route an Outgoing Call from Phone to Browser
In Bitrix24 Contact Center module, if you rent a number or have a PBX connection and have a SIP device connected, the outgoing calls are made via this SIP phone by default. However, you can route the call from the device to the browser or the Bitrix24 Desktop app and back. Click to learn more.
1 min read
Calls to Extension Numbers
Contact center
Calls to Extension Numbers
If you are using Bitrix24 Contact Center for client communication and have several agents, there is a cool option to configure extension numbers for each of your agents.
1 min read
Connect Zoiper Softphone to Bitrix24
Contact center
Connect Zoiper Softphone to Bitrix24
We are happy to inform you that now it is possible to connect Zoiper softphone to Bitrix24. Learn how to save big on call center services with Bitrix24.
1 min read
Connect Apple Business Chat to Bitrix24
Contact center
Connect Apple Business Chat to Bitrix24
You can now connect Apple Business Chat to your Bitrix24. Thanks to this option you can easily process clients' messages sent via iMessage directly inside your Bitrix24 account.
1 min read
Convert Personal account to Business account on Instagram
Contact center
Convert Personal account to Business account on Instagram
Now you can convert your Personal Instagram account to Business Instagram account in several simple steps.
1 min read
Best Open Source Helpdesk Software 2021
Contact center
Best Open Source Helpdesk Software 2021
You definitely can’t do customer support like it’s 1998, so many are wondering, what are the top helpdesk solution options to choose from today.
6 min read
Bitrix24 Open Channels updates
Contact center
Bitrix24 Open Channels updates
We've updated Open Channels in Bitrix24 Contact Center. Now the process of collecting enquiries and distributing chat sessions among agents is even more convenient.
1 min read
Connect WhatsApp to Bitrix24
Contact center
Connect WhatsApp to Bitrix24
Process customer requests from WhatsApp Messenger directly inside your Bitrix24 account.
1 min read
Connect WeChat to Bitrix24
Contact center
Connect WeChat to Bitrix24
Handle and store customer inquiries sent from WeChat Messenger directly inside your Bitrix24 account.
1 min read
Call tracking: SIP PBX numbers
Contact center
Call tracking: SIP PBX numbers

Bitrix24 Call Tracking allows using SIP PBX numbers (SIP connector required). Bitrix24 automatically adds the detected number to the Sales Intelligence > Call tracking section.

1 min read
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