Contact center

Bitrix24 Open Channels updates

Bitrix24 Open Channels updates

We've updated Open Channels in Bitrix24 Contact Center. Now the process of collecting enquiries and distributing chat sessions among agents is even more convenient.
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Connect WhatsApp to Bitrix24

Connect WhatsApp to Bitrix24

Process customer requests from WhatsApp Messenger directly inside your Bitrix24 account.
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Connect WeChat to Bitrix24

Connect WeChat to Bitrix24

Handle and store customer inquiries sent from WeChat Messenger directly inside your Bitrix24 account.
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Call tracking: SIP PBX numbers

Call tracking: SIP PBX numbers

Bitrix24 Call Tracking allows using SIP PBX numbers (SIP connector required). Bitrix24 automatically adds the detected number to the Sales Intelligence > Call tracking section.

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Chat List in Bitrix24 Contact Center

Chat List in Bitrix24 Contact Center

Open Channels have been moved to Contact Center. You can view the list of all chats and chat statistics, use filters and export statistics to Excel in one place. 

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SMS messaging via Plivo is now available inside Bitrix24

SMS messaging via Plivo is now available inside Bitrix24

We have added Plivo app to Bitrix24 marketplace, which means you can now send text messages via Bitrix24 automation rules. The app is entirely free, but you’ll need to register a Plivo account and wil...
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Bitrix24 Open Channels Now Work With Instagram

Bitrix24 Open Channels Now Work With Instagram

Now you can connect Instagram to Bitrix24 Open Channels in just a few clicks and enjoy new integration. 
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4 Ideas for Social Media and Email Marketing Integration

4 Ideas for Social Media and Email Marketing Integration

Here’s how to integrate email blasts and social media successfully.

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