The MindHub: Configuring AI Agents for Bitrix24 Open Channels
Arrecife Digital, a Bitrix24 Gold Partner, has released The MindHub – AI Agent Maker — an application available on the Bitrix24 Marketplace that configures AI agents to work directly inside your Bitrix24 Contact Center. These agents connect to your Open Channels (website chat, WhatsApp, Facebook Messenger, Instagram, Telegram) and automate customer interactions while remaining fully integrated with your CRM.
Bitrix24 Open Channels bring all customer communication from messengers, social networks, and live chat into a single interface. The MindHub configures these channels to handle AI-powered conversations extending the platform's native capabilities without requiring custom development.
Bitrix24's sales automation tools already provide workflow rules, triggers, and RPA for internal processes. The MindHub addresses a specific business scenario: customer-facing AI agents that manage conversations, qualify leads, and update CRM records automatically.
What The MindHub Configures
An AI agent built with The MindHub can:
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Answer customer questions 24/7 or during specified business hours
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Qualify leads and collect customer data automatically
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Update CRM records and move deals through pipelines
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Trigger business processes and workflows
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Transfer conversations to human agents when assistance is needed
The solution works with both OpenAI and Google Gemini models, giving businesses flexibility in choosing their AI engine.
This isn't about replacing your team. The MindHub handles routine conversations at scale. Your team focuses on complex interactions that require human judgment while AI manages repetitive inquiries.
Who Benefits and How
Any business using Bitrix24 Open Channels can deploy AI agents that handle customer conversations without adding headcount. Sales teams stop wasting time on unqualified leads the AI engages visitors immediately, asks the right questions, creates CRM records, and moves deals forward before a human ever touches them. Support teams escape the loop of answering the same questions daily; the AI resolves routine tickets instantly and escalates only what needs human judgment. After hours, the AI works capturing leads, answering questions, and scheduling callbacks while your team sleeps. Partners get a proven solution to offer clients through Arrecife Digital's partner program, expanding their portfolio with minimal setup and recurring revenue. The result across every scenario: faster response times, accurate CRM data, and a team that focuses on work that actually requires people.
Pricing: 7-day free trial. Standard – $65/month (up to 2 agents). Professional – $95/month (up to 5 agents).
