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New Proactive CRM

New Proactive CRM
Bitrix24 Team
December 21, 2022
Last updated: December 20, 2022

A brand-new approach to using CRM


The concept of Proactive CRM means that our system reminds your sales agents of scheduled and unfinished activities in CRM, prompting them to take action.

Proactive CRM is always there to remind you of important things:

  • Things to do
  • Autofocus mode
  • Reminders for activities in Deals
  • Counters for inbound and urgent activities
  • Counters for employees
  • Improved user scenarios 

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Proactive CRM Is Perfect For

Newcomers to quickly get up to speed (prioritize deals / helps to become more proactive).

Experienced sales managers to optimize the sales process (reminders of what needs to be done and when).

Supervisors to track sales team performance (no need to collect complicated reports from your sales reps / see your sales reps’ activity and plans by simply looking at counters).

Enter the first-ever CRM that actually helps sales agents to sell, here is a detailed description of how Proactive CRM works.


More Updates

Deal smart activities (help article)If a deal does not have planned activities, our CRM system will prompt you to create one, so that the deal is not left without your attention for a long time.

New counters of activities (help article). There is no longer a Without activities counter, but a Without activities column in Activities view. With two types of counters: Inbound and Planned.

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