Tawk.to alternative

Using Bitrix24 as free Tawk.to alternative

Tawk.to is probably the most popular free live chat solution on the market right now. So why would anyone look for a free Talk.to alternative like Bitrix24? One word (or two) - omnichannel (omni-channel).

Live chat is great and there are people who love using it. But others prefer using phone. Some people would rather send an email or fill out a web form. It's also not uncommon for people to make the initial contact we Twitter, Facebook, Skype, Viber or another social network/messenger.

So why would you use one solution for live chat, another for telephony, third for email, forth for social network, when you can get ALL of those for free? Meet Bitrix24, a full featured free CRM and an omni channel contact center.

If that sounds overwhelming, start with our free website live chat widget. You can progress to email marketing, task management, collaboration and other Bitrix24 tools later on.

Another reason to use Bitrix24 as a Talk.to alternative is that Bitrix24 is available both in cloud and on-premise (with open source code access).
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
  • Tawk.To Bitrix24
    Free users Unlimited 12
    Free sessions Unlimited Unlimited
    Website widget + +
    Website not required ? +
    Routing rules + +
    Canned responses + Beta
    Conversation transfer + +
    Agent rating + +
    After-hours form + +
    Concurrent chats + +
    Own branding ? +
    Chat history + +
    Mobile chat + +
    CRM included - +
    Omnichannel - +
    Video/Audio chat ? +
    Tasks & Projects - +
    Source code ? +
    Mobile App + +
    API + +
    Marketplace + +

    • Tawk.To Pros

      • 100% free
      • Easy to use
      • Popular
      • Powerful
    • Tawk.To Cons

      • Just chat
      • No CRM
      • Limited collaboration
      • Limited support
    • Using Bitrix24 as Tawk.To alternative gives you the following advantages

      • 12 agents free
      • CRM
      • Omnichannel
      • Sales automation

are already using Bitrix24