What Is Customer Satisfaction?

• Talk to customer support team

These people talk to your customers the most. If there is an ongoing issue, a client will contact customer support. They can provide data on the most popular unsubscribing and technical problems. So, you can either fix the issue or reduce the time spent on its solving.

• CSAT

These are your usual automatic follow-ups like: "Was the issue solved?", "Where are you satisfied with the service?" It includes a shot question, and the customer can either choose one of the several options or briefly describe the experience.

• NPS

NPS, Net Promoter Score, is used to categorize potential customers based on their buyer persons. It can help divide leads into innovators, promoters, dictators, or passives based on their buyer habits.