How can CRM improve my call center?
Keeping well-organized, accessible information on your customers is crucial to getting repeat business and nowhere is this more important than in your CRM for telemarketing teams.
Seeing every interaction with every contact, you can avoid putting too much pressure on a single lead, or see which ones you should pay more attention to.
Bitrix24 offers a vast suite of features with our CRM. With an unlimited customer database, as well as forms and live chat to build that base, you can quickly build a strong following.
Once they’re in your system, you can put them into sales funnels and nurture them until you strike a deal.
Should I integrate my telemarketing and CRM?
If your company aspires to have more than a handful of clients, you need a professional calling strategy.
Using a CRM to keep detailed records and histories of all your contacts, you can provide the attention to detail needed to stay relevant in today’s market.
To take it one level further, Bitrix24 connects everything together. One one hand, your automated telemarketing system links to the CRM seamlessly, rather than clumsy third-party integrations between two different tools.
Similarly, keeping your records on the Bitrix24 cloud connects your entire sales team, so no matter who calls, they will have all the information they need.
Much more than just CRM
The Bitrix24 CRM certainly packs a punch, but our telemarketing functions are just as impressive. Put some time into customizing your calls and turn your system into the best crm for telemarketing you can get.
The call center features on Bitrix24 include Interactive Voice Response (IVR), so your team doesn’t waste time transferring calls like a 1950s switchboard.
Of course, every now and then you will need to transfer a call, but that’s no problem. Set an extension for all your team members and bounce the call to them in a click.
Streamline your workflow
Don’t sweat the small stuff. With Bitrix24, your automated telemarketing software can cut out boring, repetitive tasks with automations.
This has the double advantage of using your team to their full potential while keeping them motivated with more interesting work.
Our automations cover all areas of your business, including assigning leads to your team members, scheduling calls, and sending email sequences when a customer has been in touch.
Once you get to grips with our automations, you’ll quickly start to see the amount of time saved.
Outbound and inbound telemarketing in one tool
While most telemarketing CRMs focus on outbound calls, with Bitrix24, you get the best of both worlds. Launch targeted campaigns at your customer base, set up an inbound customer service system, or both! The choice is yours.
Your outbound calls are from only $0.01 per minute, so you can get started as soon as you install your software. Inbound calls are free, so you can plan your budget strategically and not surpass it.
Whether your calls are incoming or outgoing, you can record everything in your CRM and never miss a beat.
Integrate all your apps into one central tool
With Bitrix24, you don’t just get the best CRM for telemarketing, but a vast range of apps that are all integrated into one system.
All the data used for your customer relationship management easily translates into all the other apps you need to run your company successfully.
From project management software and cloud document storage to time tracking and HR management, you can access everything in the same system.
So when you have a new lead, it will appear in your project management and your team can get straight to it, using all your pre-approved documents for a smooth-running automated telemarketing system.
Tools to take on international markets
Bitrix24 gives you space to grow your business to a global scale. You can set up virtual phone numbers in different countries and save money when you’re reaching out to clients from around the world.
As a callcenter manager, you can also rent local numbers in the USA and the UK, as well as 1-800 numbers.
However, if you concentrate more on inbound marketing, you can set a relay phone number so all international calls reach your desk. In any case, your CRM will make easy work of segmenting and organizing your contacts.
Treat your team like you treat your customers
Customers can sense when things aren’t running smoothly, so making sure everything is ship shape behind the scenes is essential.
Using Bitrix 24’s communication tools within your own team, you can optimize your office processes and be confident in what you offer your customers.
You’ll have a suite of messaging tools from video conferencing and calls for remote meetings, to instant messaging for more rapid-fire communication.
Use these features to create a culture of clear communication within your department and open up more room for what really matters.
The best CRM for telemarketing needs to be flexible
Don’t get caught up on whether your CRM gives your team the freedom you need. Bitrix24’s desktop version is available for both Mac and Windows, so whatever system you use, we’ve got you covered.
But as so many teams are often on the move, we’ve also got a mobile app.
Get your team to download it on iOS and Android and your travelling team can stay connected at all times.
With all your features across all platforms, you can have confidence you’ll reach those SLAs and offer the best service possible.
Get started with Bitrix24 today
Now you’ve got an idea of how Bitrix24 can improve your business, why not give it a try? Sign up today and see why Bitrix24 is the best CRM for telemarketing.
With over 9,000,000 organizations trusting our software, you can rest assured you’ll see marked improvement in your processes.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
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