You are looking for the best customer support software, because you need to stand out. Here is what makes Bitrix24 unique. Ours is top customer
support software with a full pack of tools for excellent customer support services.
First, you can receive, process and handle customer requests from any communication channel like email, website live chat or web forms, social
networks and messengers inside a single Bitrix24 account. You can connect one, several or all communication channels to Bitrix24, depending
on your needs.
Second, you can configure queueing and routing options: set a separate queue for every communication channel, set conversation transfers between
managers, configure canned responses, wait time rules and many more great options.
Third, all interactions via various communication sources are logged to the CRM system. This means you can configure the system to create a new
lead if a client is not found in the CRM system. The history of all interactions is then saved and can be accessed by a supervisor as well as
all or several employees with access rights.
Fourth, Bitrix24 customer support software provides several kinds of reports to evaluate support team efficiency. There are reports with activity
by channel, date, average response time or satisfaction rate and the option to create a custom report.
Fifth, Bitrix24 is more than customer support software. In case you want to provide customer support via website live chat or web form, but don’t
have a website yet, you can create a website, landing page and even an online store with Bitrix24.Sites feature.
Sixth, … Well, we could continue the list further, but you’d better see Bitrix24 account for yourself. Register your Bitrix24 account to try
Bitrix24 as customer support software
for your customer support team.