Let’s take a look at why so many companies choose Bitrix24 as their customer support solution.
Process and handle customer requests from any communication channel such as email, website live chat or web forms, social networks and messengers inside your Bitrix24 account.
Configure queueing and routing options: set a separate queue for every communication channel, set conversation transfers between managers, configure canned responses, wait time rules and many more great options.
All interactions via communication channels are logged into your Bitrix24 CRM. Automatically a new lead will be created if the client is not found in the CRM system. The history of all interactions is then saved and can be accessed by a supervisor as well as employees with access rights.
Bitrix24 customer support software provides several kinds of reports to evaluate support team efficiency. Reports include activity by channel, date, average response time, satisfaction rate or you have the option to create a custom report.
Provide customer support via website live chat or web form. Don’t have a website? Create a website and landing page with free Bitrix24.Sites.
Register today to try Bitrix24 customer support software for your support team.