Free Online Customer Support Software

Is it possible to get great customer support software free? What tools should my contact center have? Hope this helps.

Let’s take a look at why so many companies choose Bitrix24 as their customer support solution...



Communication Channels

  • Live support widget.

  • Classic helpdesk with ticketing and priority.

  • Process and handle customer requests from any communication channel such as email, website live chat or web forms, social networks and messengers inside your Bitrix24 account.

  • All requests are logged into Bitrix24 CRM with the history of the interactions and progress saved for each employee.

  • Create a full featured customer support center absolutely free of charge. 

Routing Options

  • Greetings and canned replies.

  • Configure queueing and routing options.

  • Set a separate queue for every communication channel.

  • Set conversation transfers between managers, configure canned responses, and wait time rules. 

  • Queuing and routing options with team inboxes two-way synchronisation, contact center option with voice mail, IVR, phone number rental, including toll free numbers and much more. 

Client Interaction

  • All interactions via communication channels are logged into your Bitrix24 CRM.

  • New leads will be automatically created if the client is not found in the CRM system.

  • Client engagement tools.

  • Client satisfaction rating is also available so you can get a real time evaluation of client interaction.

  • The history of all interactions is then saved and can be accessed by a supervisor as well as employees with access rights.

  • Client targeting on social networks. 

Reports

  • Bitrix24 customer support software provides several kinds of reports to evaluate support team efficiency. 

  • Reports include activity by channel, date, average response time, satisfaction rate. 

  • Fully customise each report and receive an evaluation of work efficiency for each employee.

  • Supervisor rartings.

Websites

  • Provide customer support via website live chat or web form.

  • Free responsive templates.

  • Bot support.

  • Don’t have a website? Create a website and landing page with free Bitrix24.Sites.

  • Customize queueing and routing options for the site and open another channel to make contact with your potential clients.

  • Bitrix24 offers plenty of tools to provide excellent customer support. 

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

P.S. If you share this page in Facebook or Twitter with hashtag #bitrix24, you'll automatically get a chance to win a 12-month subscription for Bitrix24 Professional ($2400/yr value)

Basic Features

  • Company knowledge bases
  • Workgroup/project knowledge base
  • Multiple knowledge bases
  • Mind Maps
  • Wiki
  • Polling and discussions
  • Bitrix24.Drive (5 GB storage free)
  • Access permissions
  • Mobile, desktop and any device access
  • Navigation search

Knowledge Base

  • Company knowledge base
  • Workgroup/project knowledge base
  • Ready-made knowledge base templates
  • Template customization
  • Configurable access permissions (creation, editing, viewing, publishing)
  • Standard and nested menus

Mind Map

  • Visual schemes
  • Custom and individual schemes
  • A mind map from scratch
  • Ready-made templates
  • All standard mind map features
  • Extended features like assign users, create tasks and events
  • Import, export mind maps

Online Document Storage

  • Online documents & file sharing
  • 5 GB storage free
  • Unlimited storage $199/mo
  • Company/Department/Employee drives
  • Access rights
  • Cross device files syncing & access (PC/Mac/iOS/Android)
  • Share access rights, a-la Dropbox, via post, chat
  • Time and password restricted sharing

Social Knowledge Sharing

  • Searchable private and public chats
  • Audio and video calls, videoconferencing
  • Online video recording
  • Employee directory and profiles
  • Photo and video sharing
  • Customizable employee profiles
  • Contact information (phone, e-mail, social profiles)
  • Company-wide announcements
  • Company news
  • Company info with weekends, holidays, working time parameters, general rules

Bitrix24 manuals are available at training.bitrix24.com. We also have a great YouTube channel that covers every aspect of Bitrix24 apps, from sales to planning to communications to document management. To download self hosted editions of Bitrix24 that can be installed on your own server and come with open source code access, please visit Bitrix24 Self Hosted page.

7,000,000+ organizations have chosen Bitrix24