Best customer support software

Customer support software – best options on the market today

You are looking for the best customer support software, because you need to stand out. Here is what makes Bitrix24 unique. Ours is top customer support software with a full pack of tools for excellent customer support services.

First, you can receive, process and handle customer requests from any communication channel like email, website live chat or web forms, social networks and messengers inside a single Bitrix24 account. You can connect one, several or all communication channels to Bitrix24, depending on your needs.

Second, you can configure queueing and routing options: set a separate queue for every communication channel, set conversation transfers between managers, configure canned responses, wait time rules and many more great options.

Third, all interactions via various communication sources are logged to the CRM system. This means you can configure the system to create a new lead if a client is not found in the CRM system. The history of all interactions is then saved and can be accessed by a supervisor as well as all or several employees with access rights.

Fourth, Bitrix24 customer support software provides several kinds of reports to evaluate support team efficiency. There are reports with activity by channel, date, average response time or satisfaction rate and the option to create a custom report.

Fifth, Bitrix24 is more than customer support software. In case you want to provide customer support via website live chat or web form, but don’t have a website yet, you can create a website, landing page and even an online store with Bitrix24.Sites feature.

Sixth, … Well, we could continue the list further, but you’d better see Bitrix24 account for yourself. Register your Bitrix24 account to try Bitrix24 as customer support software for your customer support team.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

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Basic features

  • 12 agents free
  • Omni-channel contact center
  • Live chat for websites
  • Inbound and outbound call center
  • Email and shared inboxes
  • Social media support
  • Messenger support
  • Classic helpdesk with ticketing
  • Built-in CRM
  • Cloud, mobile and on-premise (open source code access)
Free online task management for small businesses

Routing and reports

  • Support groups
  • Routing and transfer rules
  • Canned responses
  • Chat bots
  • Business hour settings
  • Custom greetings
  • Satisfaction ratings
  • Automation
Free task management for business

Live chat

  • Works with any website (embed code)
  • Fully customizable (own styles and CSS)
  • Entire website or specific pages
  • Display rules
  • Save to CRM
  • Personal data collection consent
  • Multiple languages
  • Learn more
Team task management open source

Social media messengers

  • Facebook
  • Facebook Messenger
  • Instagram Business
  • Viber
  • Telegram
  • WhatsApp (third-party integration)
  • Skype, Slack, Twilio, more (Microsoft Bot framework)
  • Learn more
Free open source task management for business

Email and team inboxes

  • Individual and team inboxes
  • Access rules
  • Two-way synchronization
  • Gmail, Yahoo, iCloud, Microsoft, etc.
  • IMAP
  • Integration with CRM, tasks and chat
  • Learn more
Free task management and collaboration

Call center

  • Inbound and outbound
  • Call recording and quality control
  • IVR
  • Set phone hours
  • Greeting, on hold, voice mail
  • Phone number rental, including toll free (1-888)
  • PBX integration (Asterisk, 3CX, RingCentral, etc.)
  • SMS and bulk texting
Free CRM with task management for small business

Classic helpdesk (on-premise)

  • Ticket creation
  • Priority
  • SLA
  • Ticket status
  • Notifications
  • Email to ticket automation
  • Learn more
Task business management

With over 30 project management and collaboration tools, Bitrix24 can seem a bit overwhelming at first. If you encounter any problems, please read Bitrix24 manual in order to better understand how each intranet component works. If you are interested in deploying Bitrix24 on your own server, require access to source code, would like to integrate Bitrix24 with other tools you are currently using download trial version here.

6,000,000+ organizations have chosen Bitrix24