Free Online Customer Support Software

Bitrix24 offers the best online customer support software. No matter the size of your business you can try Bitrix24 100% free.

Let’s take a look at why so many companies choose Bitrix24 as their customer support solution...

Communication Channels

Process and handle customer requests from any communication channel like email, website live chat or web forms, social networks and messengers inside a single Bitrix24 account.
  • Live support widget.
  • Classic helpdesk with ticketing and priority.
  • Process and handle customer requests from any communication channel such as email, website live chat or web forms, social networks and messengers inside your Bitrix24 account.
  • All requests are logged into Bitrix24 CRM with the history of the interactions and progress saved for each employee.
  • Create a full featured customer support center absolutely free of charge. 

Routing Options

Configure queueing and routing options: set a separate queue for every communication channel, set conversation transfers between managers, configure canned responses, wait time rules and many more great options.

  • Greetings and canned replies.
  • Configure queueing and routing options.
  • Set a separate queue for every communication channel.
  • Set conversation transfers between managers, configure canned responses, and wait time rules. 
  • Queuing and routing options with team inboxes two-way synchronisation, contact center option with voice mail, IVR, phone number rental, including toll free numbers and much more. 

Client Interaction

All interactions via communication channels are logged into your Bitrix24 CRM. Automatically a new lead will be created if the client is not found in the CRM system. The history of all interactions is then saved and can be accessed by a supervisor as well as employees with access rights.

  • All interactions via communication channels are logged into your Bitrix24 CRM.
  • New leads will be automatically created if the client is not found in the CRM system.
  • Client engagement tools.
  • Client satisfaction rating is also available so you can get a real time evaluation of client interaction.
  • The history of all interactions is then saved and can be accessed by a supervisor as well as employees with access rights.
  • Client targeting on social networks. 

Reporting

Bitrix24 customer support software provides several kinds of reports to evaluate support team efficiency. Reports include activity by channel, date, average response time, satisfaction rate or you have the option to create a custom report.
  • Bitrix24 customer support software provides several kinds of reports to evaluate support team efficiency. 
  • Reports include activity by channel, date, average response time, satisfaction rate. 
  • Fully customise each report and receive an evaluation of work efficiency for each employee.
  • Supervisor ratings

Websites

Provide customer support via website live chat or web form. Don’t have a website? Create a website and landing page with free Bitrix24.Sites. 

  • Provide customer support via website live chat or web form.
  • Free responsive templates.
  • Bot support.
  • Don’t have a website? Create a website and landing page with free Bitrix24.Sites.
  • Customize queueing and routing options for the site and open another channel to make contact with your potential clients.
  • Bitrix24 offers plenty of tools to provide excellent customer support. 

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

P.S. If you share this page in Facebook or Twitter with hashtag #bitrix24, you'll automatically get a chance to win a 12-month subscription for Bitrix24 Professional ($2400/yr value)

Basic Features

  • Free for unlimited users 
  • Free 5 GB online storage included
  • Unlimited users
  • Working groups and chats
  • Unlimited tasks and subtasks
  • Checklists and task sequences
  • Document management
  • Calendars and event scheduling
  • Time tracking
  • Learn more

Powerful Analytics

  • Custom reports
  • Dashboards
  • Sales pipeline
  • Sales funnel
  • Expected sales
  • Agent activity reports
  • Unpaid invoices
  • Lead sources (marketing channels)

Communication and Collaboration

  • Knowledge management
  • Company structure
  • HR tools
  • Project and workgroups
  • Document sharing and processing
  • Configurable access permissions (creation, editing, viewing, publishing)
  • Clocking in/out, time management
  • Unlimited free task management
  • Workload management
  • Calendars and scheduling
  • Learn more

Online Document Storage

  • Company knowledge bases
  • Workgroup/project knowledge base
  • Multiple knowledge bases
  • Mind Maps
  • Wiki
  • Polling and discussions
  • Bitrix24.Drive (5 GB storage free)
  • Access permissions
  • Mobile, desktop and any device access
  • Navigation search

Social Knowledge Sharing

  • Searchable private and public chats
  • Audio and video calls, videoconferencing
  • Online video recording
  • Employee directory and profiles
  • Photo and video sharing
  • Customizable employee profiles
  • Contact information (phone, e-mail, social profiles)
  • Company-wide announcements
  • Company news
  • Company info with weekends, holidays, working time parameters, general rules

For more information about Bitrix24, head over to our training courses. We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools. To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.

Be sure to check out other Bitrix24 tools:
9,000,000+ organizations have chosen Bitrix24